IRCTC
TDR filed but irctc regreted to refund fai

I have booked 2nd AC Ticket with following particulars

Transaction ID: 0198393172, PNR No : 2633455439, Train No. & Name: 0386A/HW GAYA SPECIAL, Date of Journey:02-Apr, Class: 2A,

From: HARIDWAR JN (HW) To: LUCKNOW NR (LKO)

Distance: 0493 KM

Boarding: HARIDWAR JN (HW) Resv Upto: LUCKNOW NR (LKO) Quota: General

Scheduled Departure: 08:45* Total Fare: Rs 772.00 Adult: 1 Child: 0

SNO. Name Age Sex Concession Code Booking Status/Current Status

/ Coach No/ Seat No

1. Smt Kusum Rudra 50 Female /CONFIRM/ A1 / 0007/ LB

Passenger has not travelled due to train delayed more than 6 hours. I have filed TDR on April 3, after more than 2 months on 14th June, I have received mail from IRCTC saying that refund is not possible because as per records passenger has travelled on her allotted berth, which is wrong information and cheat with passenger. Kindly consider my request and try to give me justices so that I can get our full refund.

Company: IRCTC
Country: India
State: Uttarakhand
City: Dehradun

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