IRCTC
Lower berths are not alloted

I have booked 3 tickets at IRCTC for Garib Rath - 2909 from Mumbai to Delhi, whereby I have opted for Lower berth since two passenger are above 50 and will be able to manage only at Lower berth. But inspite of having 165 (approx) seats available during booking, birth criteria is ignored and given 2UB and 1MB. And also the series are not continuous. What is a point of choosing the berth, when same cannot be entertained? Also, at least passenger's travelling 50 should be given lower berths by default considering their health issues.

What is the criteria for allotting berths?

Company: IRCTC
Country: India

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