IRCTC CUSTOMER CARE
BAD CUSTOMER SERVICE

I have booked a ticket from NagercoilJunction to Vishakhapatanam Junction on 18/01 thedate of journey is 16/04 (i.e.before 89 days). I got 1 confirm tkt and one WL1 tkt.

My Date of journey is 16/04 and my PNR is 4325356874

My problem is

1. I have 2 tickets 1 is conformed and another one is WL1.

2. Chart preparation is before 24 hours of the journey.

3 .If I will wait for the chart preparation I can not book even a tatkal ticket.

4. If I will wait for the chart preparation and my ticket is not conformed the e-ticket will cancelled automatically.

5. 1900 km journey, two ladies in summer season how we will go in one conform ticket and another indefinite ticket I do not know.

So I send mail to the customer support care@irctc.co.in but no reply.then I called to Delhi 24 Hrs. Customer Support at:011-39340000

one gentleman very roughly told me (on 7.10 PM Fri Day date 25/03) We can not tell any thing You cancell the e-ticket and book a tatkal ticket.

But why I will book a tatkal ticket by giving extra money if I am able to know about the exact status?

This is the 24 Hrs. Customer Support of IRCTC.

IRCTC should remove that man from 24 Hrs. Customer Support desk.

Company: IRCTC CUSTOMER CARE
Country: India
State: Delhi

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