IRCTC
Wrong Information

Train12071 AsperHelpline 139train was to depart at 15:35on 23 Aug. I had rechecked the information on website. I reached CST and was shocked to find that the train had gone in time. I missed the train and had to rebook a ticket as I had to reach Aurangabad on same day on official duty. I went through lot of mental agony, stress. It cost me money, time and along with all luggage had to run from pillar to post for rebooking my ticket. I had to go thro’a lot of ordeal for making the most genuine complaint to the Station Master who was unavailable in office. AnotherOfficial not concerned with the complaint had the audacity to ask me if I had recorded the message. I never imagined that Railways Computer Automated systems are so badly managed. Does any body in the Railway bother about this? In my case I seek full Refund of money Rs.440 PNR 8546365973 amount paid for the next train Rs.650 ascompensation by 9th September failing which I will be forced to escalate my compliant to other Consumer Forums

Company: IRCTC
Country: India
State: Maharashtra
City: Mumbai City

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