IRCTC - Railway
IRCTC Complaints - REFUND CLAIM FOR PROBLEM IN IRCTC SERVER

I tried to purchase a ticket from IRCTC web site on January 17 from New Delhi to Siwan on Sampoorn Kranti Express for travel on February 11. My transaction got aborted without purchase due to communication problems between IRCTC web server and Citi Bank server. However to my astonishment, I saw the bank debit transaction was completed and the money got debited. I called the customer service desk of IRCTC in Chennai. The person who answered the phone told me that there was an error on the bank side. I called Citi Bank customer service, they told me it is Railway problem. Then I sent emails to both organizations and waiting for their resolution. This was my first attempt to purchase ticket on line with IRCTC and probably it might be last.

IRCTC complain Ticket # [IRCTC #852960

IRCTC Purchase Reference # .0176272261

Citi Bank complain reference # RE:'Citibank=011-220-527

May I get help in resolving this issue.

Thank you

Company: IRCTC - Railway
Country: India

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