IRCTC
Tdr filed edr acepted and refund not appropriate

I got a ticket booked from the irctc (Indian railway catering and tourism corporation ltd.) detailing :

Transaction Details

PNR Number: 2657071591 Ticket Type: eticket Transaction ID: 0415718895

Booked On: 12-11 Class: 2A Internet Service Charge: Rs 20.00

Date Of Journey: 21/11 Railway Zone: ER Bank: SBI Debit

Total: Rs 1900.00 Train No: 12260 Ticket Charge: Rs 1880.00

From Station: NEW DELHI (NDLS) Quota: General To Station: SEALDAH (SDAH)

IRCTC Zone: Group General Manager-1/Eastern Zone (IRCTC) Kolkatta

Ticket Details

S# Name Age Sex Coach Seat Res-Status

1 T N SINGH 47 Male 0000/ Booked

TDR Details

Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled

TDR Status: EDR Approved Reference No: ekt2011112103711636

TDR Zone: ER TDR Filing Date: 21-Nov

Refund Details

Refund Status: Refunded Refund Date: : 27-Nov

Refund Amount: Rs.940.00

And the train was late by more than 3hrs. so the passenger didn't traveled and TDR was filed and after some day EDR was accepted and only half refund i.e of Rs.940 was made but as per the rules the full refund is to made in case train late by more than 3 hrs. and passenger didn't traveled.

Company: IRCTC
Country: India
State: Haryana
City: Faridabad

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