To
The General Manager
M/s ITL Motors Pvt. Ltd, Kuttanaloor P.O, Thrissur Dist
Subj:- Accidental repair of Logan 2007 Model KL-38 5695 at your garage.
Dear Sir,
It is with great regret that I am writing this letter. When i purchased this car from Ernakulum showroom I was fully satisfied with the car’s performance and I was using this car for the past 4 years without any major complaints. I was doing the after sales service at Ernakulum service centre up to the end of 2009 and due to the unsatisfactory performance of the service team i discontinued the service with them.
I am having some plantation at attapady and I used to go to the estate twice in a month. On my way to the estate I saw your showroom in the mannuthy bypass and i dropped their once to see the new models of Mahindra and took the price of scorpio and bolero and I met Mr. Delson Your sales Executive who is a nice person with Good behaviour & of course knowledge. I came to your service centre with his advice and through him only I booked the service of 40000kms at ITL motors. I was fully satisfied with your service by seeing the performance of the said car. From that time onwards I was doing all my services at your garage only.
During the month of May 26th My car met with an accident at varikkoly near Ernakulum and I towed the car to your garage. The repair works were carried out by your service executives Mr. Jones and Mr. Shinoj and received the car on July 1st 2011 by giving a payment amount of 60, 563/- IRS. I hope some faulty repair has been carried out during the accidental repair. Any way this has been noticed recently that the gap between the right mudguard and the tyre is very less comparing to the L.H.S (Left Hand Side) which objects me to fix the mud flap on the right side. I replaced the mud flap twice and it was found broken.
I contacted your hospitality manager Mrs. Sajitha, the time i noticed this defect and as per her advice I brought my car on 12th of December to your garage. Mr. Francis your technical advisor checked the vehicle for several hours and told me that he needs 2 days time to find out the defect. I gave them 3 days and up to now they are unable to find the defect which means the technical staff is not experienced to detect the defect. If an authorised service centre cannot detect such defects, who else can solve such problems. When I reached there I came to know that the service technician who has carried out the above works left your company.
Today evening with great difficulty I told your service team to refit all the accessories which has been dismantled and give me back the vehicle at the same condition when i gave the car for repair.
The service team is forcing me to take such an action due to the fact that they cannot detect the cause which is more painful to me.By considering all the above said I request you to take necessary action at the earliest and deliver the vehicle at least by Saturday morning. The Christmas is getting nearby and i need the car latest by coming Monday if you can solve the issue by that time.
I am also a mechanical Engineer who was running a garage few years back prior to my departure to gulf “The sales & Service of SWARAJ MAZDA LCV’s.” The faults in which your technical advisors are saying is not relevant and a person like me cannot digest it. This happened during the telephonic conversation with your technical team today.
I hope you will do the needful action and deliver the car on time.
The car is in my dad’s name Mr. P.V.Mathew
Thanking you for the same
Regards
Vijuline Mathew
8547222278/9562951517
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