Jetlite
Customer handling

I planned to travel with Jetlite (Indore-Mumbai sector) date- 14thNov

Flight was scheduled at 20.30.

There was announcement for only one hour delay and after 9.30 there was no announcement. While enquiring the ground staff was responding irresponsibly. There was big ruckus at airport and hot discussions between Mr Lokesh/ Yogesh of Jetlite and many passengers. Finally, at 12 am (midnight), I decided to leave the airport after getting confirmation from Mr Yogesh that I would be informed telephonically about rescheduling of my flight, which is expected at 9am on 15th. Next day, there was no call/ information from Jetlite. I called up your Indore office at 8am but no body picked up my call. Then trying after many times, i called up your Mumbai office at 8.30. The executive told me that the flight had been re scheduled at 8.20am. She also told me that I need to talk to ONLY airport authorities for next step. When I showed by resentment overt the attitute the irresponsible attitute of "Jetlite" and asked for MD's mail ID, she put me on hold for more than 18 minutes. The above call lasted for 31.20 minutes and finally got disconnected automatically.

Company: Jetlite
Country: India
State: Madhya Pradesh

  <     >