Friends
I had bought a Scorpio in June and since then I have been happy with the vehicle, however not happy with the dealer (Koncept automobile Pvt Ltd, Noida), which incidentaly also has service centre. My experience in terms of car service has always been shabby with this dealer. Today I went to the service station to get my vehicle serviced. I told them to get the following stuff done - Brake and clutch noise repair, back door jamming / hardness, driver seat window failure and power window control panel coming off, nozel adjustment, Air conditionary cooling check.
In the afternoon to my surprise i get a call from the advisor stating their is a requirement for change of brake shoe / pads and some drum has also got spoilt. I asked him if it is really necessary to get these changed as my memory was telling me that I have been changing brake pads in every servicing. He gave me all the reasons required to change these. On his words I asked him to change the same. There was whole lot of stuff along with these that got changed which were very costly. The total parts realted to brakes worked out to be around 12000.
Now coming to the most important part of my complaint. This dealers had charged me a total labour cost of Rs 4550 including paid service of Rs 1300, rest is as follows - Consumable - Rs 100, Brake pad & disc change - Rs 750, Brake shoe change - Rs 750, Drum Turning - Rs 900, Hand brake cable change - Rs 300 and last but not the least Rer shocker change - Rs 450.
I have only one question to ask to this dealer - Does money grow on trees and are these charges prescribed by Mahindra. For what have they charged me paid service fees of Rs 1300, just for washing the car. Do they have separate labour charges for each of the activity which is realted to only one function - Brakes. The total bill presented to me was Rs 24809 after giving me a discount of 10 % on service charges after I raised hue and cry. Also to quote the incharge of service advisor gave me this discount as if he was doing a favour to me.
God knows whether this grievance of mine would reach to any senior official of Mahindra, but still I wanted my fellow owners of Mahindra to know about this high handedness of this dealer.
Shashank Bhargava
Contact No - 9811414747
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