BMW INDIA
Hi,
Please be patient in reading this email from an aggrieved loyal, hence taken for granted customer.
Due to pathetic, deplorable and shocking product quality, I had to face end number of problems which seems has NO END!!
I have purchased BMW 320D HIGH LINE Monaco blue color bearing chassis no VK61166 on 25/03 from Navnit Motors Mumbai & i must say that my horrifying experience starts herewith and seems it was the worst decision of my life.
I had to go through tremendous agony and pain in getting my NEW BMW serviced in the very first week of its purchase, truly unbelievable.
Set of problems start from here -
Surprise # 1 – After 3 Days of purchase, I get a message on the MID, stating LHS tail lamp failure. I went ahead and showed it to the service station and asked them for an explanation on how a failure can occur in a brand new BMW, reply received was unexpected and unacceptable as they had no clue and stringently replied that it’s an Electronic Failure, and cannot do anything about it.
Surprise # 2 - When i told them to get it fixed, they replied very abruptly that the stock for LHS tail lamp is not in and need to wait for 15 days, when asked for reason on non-availability, NO PROPER RESPONSE received.
Surprise # 3 - After that on 14/04 they call me up to get it replaced, which I got it done and thought this was the end of my troubles, but I was WRONG.
Surprise # 4 – The very NEXT Day the RHS rear light stops working, and I follow the same above procedure to get the same replaced.
Surprise # 5 – A week later to all this troubles, I get my RC Card & to my horror, I read that MY BMW CAR is Sept manufacture, which means that i was sold a 6 months old manufactured car by NAVNIT MOTORS.
Surprise # 6 – I still somehow manage to anguish my pain and the feeling of being Cheated & Fooled by BMW INDIA, but soon another problem occurs, suddenly the Horn stops working while doing my regular Highway stints & when I call the Dealer, they say that they don’t have the spare part available & will take 2 weeks to get it fixed.
I not only risked my life but also risked the life's of the occupants of the car by maintaining the Speed Limit on INDIAN HIGHWAYS to avoid any mishaps & You People talk about SAFETY in your Promotions Programs and Advertisements.
Surprise # 7 – The Car paint has started fading & I must say that my Hyundai Car looks much more NEW then this BMW Car. When asked for this to the Advisor at Navnit, he replies me in a very funny manner that the Car Paint thickness in BMW is less as compared to other cars, is it true?
I must say that I have completely lost the trust in this brand now as for each and every thing I have to wait for 2 weeks, even like a small thing like HORN, makes my Anger grow on a much faster pace in choosing this brand.
So let me just Remind you that within 6 months of me purchasing a BRAND NEW BMW 320d from Navnit Motor's -Mumbai and my car has already been to the workshop 3 times due to some or the other technical faults from manufacturers end.
DO you think this is JUSTICE to my Hard Earned Money, my Feelings attached to this Car and all the Mental & Physical Harassment of taking the car & getting issues fixed at the Service station?
I think it’s a STUPIDITY on my end in Trusting a Brand like BMW by not checking the Manufacturing Date before taking the Car Delivery, which makes me FEEL CHEATED NOW!
Isn’t it an INSULT to my BRAND NEW BMW to be driven without the LHS Tail Light /RHS / Horn/ Color Fade issues which still stands unanswered?
I have been cheated by the MOST TRUSTWORTHY, GLOBALY REPUTED & RELAIBLE BMW Company for provisioning such a DEFECTFUL PRODUCT TO THEIR END USERS.
The only positive thing that has come out from this entire horrific experience is that the sales staff at Navnit Bmw has been very courteous and have always addressed my problem before during and after sales.
Please advice me how you address this concern.
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Thanking you,
Regards,
Marmik.k. Mehta
Managing Director
Sound Buildcare Pvt Ltd
9819679711
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