Kothari Hyundai kharadi, Pune/ Santro
Running Repai

Dear Sir,

I wish to bring to the notice, that I had visited Kothari Hyundai Service station, Kharadi, Pune on 18th of March to get my driver side door handle repaired, as it was broken and was causing lot of inconvinence. I had to each time open the left hand side door and then open driver side door from inside. therefore I took myservicecetre where I regularly get my car maintenance done for repairs at around 1530 hrs. At reception I was firstly given a look, " Why has this person come to disturb me? ", when I explained my problem, she checked with somebody about availibility of the part and asked me to collect the part from the store downstairs, I was astonished! I explained her that I want to get the repair done by your people, then she called someone called Mr. Wester, he had a look at the job to be done and asked me to come the next day. I told him that, this was a minor problem and earlier also, I had got the handle changed within half an hour and I am ready to wait for an hour but, he said sorry he is already overloaded with the jobs and cannot divert a single mechanic for this job to be fixed. Then I talked to senior service advisor Mr. Priyan, he too said that the job cannot be carried out immediately. I then told him, whether I should go to a road side garage for this repairs, he simply shrugged at me! I requested the telephone nos of seniors to him or Mr. kothari himself, but I was denied the same. Sir, I would like to submit that, I got this problem fixed from a local garage as it was causing lot of inconvienience to me and the next day I had to travel to Ahmednagar. Sir, my question is do you profess, that customers should only get the regular service check ups and major problems done by your centre and the minor problem be fixed anywhere, as I feel it is time consuming and profits on such type of jobs are low?

I am sorry to state that, I held kothari hyundai at a very high esteem, but after this incident...

My car registration No is: MH 14 P 7479

My contact No is : 9371575951

Regards

Madhukar Maga