I have booked my gas (LPG) on dt 30.09.2011 vide reference no 4581156
but till date i have not received the delivery of LPG cylinder, please
do the needful. My particulars are as below, -
My consumer no - 16201
Name of Gas Agency - M/S Nayer Gas Service, G-3, St Soldier Tower, G-
block, Vikaspuri, New Delhi Phone - 110018
Sir, i want to bring your kind notice some facts of problems i am
facing since last two weeks, -
1. On 30.09.2011 I booked my gas on your computerize booking at phone
no 9911554411 where I got my booking no 4581156, but yet Cylinder is
not delivered by the Agency.
2. Thereafter while checking the status of my booking on your
Computerize Phone no 9911554411 each time i got message that "my gas
is booked on 30.09.2011 with reference no 4581156.
3. On 02.10.2011 I lodged my complaint on computerize Complaint at
phone no 9911554411 and I got complaint no 632552 against Gas Agency-
M/S Nayer Gas Agency, but yet I got no response till date.
4. While trying to lodge complaint on your toll free number
18002333555 I got no option to talk with you executives so I have
recorded my voice complaint on your toll free no 18002333555 probably
on 06.10.2011 or 07.10.2011 but yet got no response.
5.Today while checking the status of booking on computerize booking
at phone no 9911554411, I was surprised to hear the recorded message
that"my gas is booked with reference number 2377 - 4581156 on Dt
08.10.2011 and M/S Nayer Gas Agency has delivered the Cylinder booked
upto 30.06.2011".
6. So I once again trying to call at your toll free no 18002333555
today i.e. 10.10.2011 and luckily got chance to speak with your
executive, but it is sorry to inform you that they most UNCOOPERATIVE
& not even want to listen my problem and not even lodged my complaint
.
7. Here I wist to bring your kind notice that while trying to call at
your toll free no 1800233355 most of the time it show busy, if
attended we have to wait approximately 20 to 30 minutes, which is
minimum waiting time.
8. I try to call my gas agency M/S Nayer Gas Agency many time here
also I have a very bad experience as they have a permanent habit of
not picking of call / phone of their customers / or their phone no(
011-28547187) is always giving busy message.
Sir, therefore you are requested to please look into the matter and do
the needful and advise me so that i may not feel any problem in future
also.
Thanks and regards
Devashish Ganguli
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