The complaint is regarding deceiving me regarding the details of the Great Indian Festival Offer through telephone call and making me buy the offer worth 7719/- which is useless to me. The marketing executive misinformed me by saying that the offer included two 5000/- worth 'Domestic' travelling vouchers. When I asked her to send a mail with all the details, she politely declined by saying that if she start doing for one customer she has to do the same for every customer.
I trusted the marketing executive as I trusted make my trip. I agreed and I paid the money through IVR.
When the offer came the offer included two 5000/- worth international travelling vouchers. It did not include two 5000- worth. 'Domestic' traveling vouchers as promised. I felt I was cheated and started asking the money back.
When I asked for the refund, they are not agreeing and all of a sudden I could see the rudeness in their voice. I send lot of mails to [email protected], but the mail started bouncing back. The customer care number: 011-40785161 is always engaged. So I can no way communicate with them. Hence this complaint.
I am disappointed and humiliated by the behavior. Being a regular customer the discourtesy shown to me is unforgivable.
Sir, please take this complaint and it distresses me to have to write a message such as this to you, and I certainly hope and trust that it will never again be necessary by anyone.
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