Sir,
I would like to narrate a wonderful experience I had within one and a half year of buying the car.
I bought Mahindra Scorpio 4WD from Snow view Automobiles, Shimla. This was my second Scorpio and it was my first choice because of the experience of the first one, but my experience with the new Scorpio had changed the perception completely in the opposite Direction.
The story starts from the day 5th Sept. 2008. The day it came out of the showroom. Within one month in the first week of October a trip to Leh with 4x4 Scorpio car had to be towed back to the showroom because its torsion bar broke off only after 4000km. the car was returned back after one month on 12th November by the company. What made me wonder was if the company was building the new car as I have never seen anywhere where it took so much time to replace the torsion bar or may be because company must be shipping the component from USA than only it may take so much time?
That’s just the beginning, another nice experience I had while travelling from Shimla to Somnath in Jan with my family, brake fluid pipe leaked in Bur in Middle of the Desert in Rajasthan. The help which I could get from the Helpline was that the nearest service station was at Jodhpur from the 367 kms away. That was the best they can do for me. The new car brake pipe leaked on the straight National Highway road amazed me. Would thank god as it was straight road without much traffic so slowly shifted to high gears to stop the car, if it was Shimla I would definitely had made the news in the Paper. I had to get it repaired locally and after coming back when I went to the showroom the pipe was not available and they repaired it with the same local pipe. The same pipe leaked again in next month in Feb. while travelling to Delhi on business tour near Karnal.
The complete year was full of troubles and all every month or the other I had to be in the Showroom. Showroom mechanics have become good friends of mine and it seems I give more time in showroom than my office.
In Dec. 2009 four wheel drive some part broke off for which they took 25 days to repair the car. All the time it made me think that this is the last time from next time it would be completely be fine.
Next month 2010 while travelling towards Chandigarh torsion bar bolt broke off on the curve at the speed of 40 km/hr. May be god is gracious on me that’s why it didn’t toppled, I was just on the line of seeing the another world. The had car was repaired in Swami Automobiles in Chandigarh but the job done was above expectations, as I had to get the torsion bar repaired again after three weeks.
Latest update is of yesterday, exhaust manifold leaked and it is standing the showroom again.
I would like to thank you for providing me such a wonder full car as it has become so personal as the time devoted by me in comparison of business and family is much more. Tensions have doubled as I am into fruit and vegetable business and had to go to villages in Kucha road but all the time I go I always cross my fingers and only Hunumaan Chalisa runs in my stereo as I touch the kucha road. Thanks for making me so close to God.
I would just like to ask do you charge less for not providing the Quality or you want to provide a SUV at the lowest prices without quality and this time if you want I would be happy to give you the car back.
Three times my life was at risk because I spend ten lakhs.
I know consumer does not hold any importance in India but one thing for sure that you have lost one customer permanently. My business has suffered so much that I have no intentions to keep it any more. I have become a laughing stock among my friends and relatives, the hard work put behind to buy 10 lac car had given me such good returns that I don't intend to go with the brand Mahindra next time.
I am also the customer of Club Mahindra but if this is the service of Mahindra I am ready to cancel my membership.
Car details:
Registration No. HP 63A 0567
Engine No. BS84F31356
Chassie no. BS82F81697
And I think the other data such as engine no and chassi no. would be in your Data.(With you hamesha)
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