We requested Flight Hotel package in Sonesta Inns, Goa from 2nd April to 4th April for 6 adults on 27th March.
Our booking id was NP252374276471.
Makemytrip confirmed through your email on 27th March, the following:
Departure:
Kingfisher Airlines IT 131 Mumbai – Goa 0500 hrs, 2nd April.
Return:
Kingfisher Airlines IT 337 Mumbai – Goa 0630 hrs, 4th April.
2 nights accommodation at Sonesta Inns, Candolim for 6 adults.
Their office called on 29th March to inform us that you had changed our outbound flight, and that we would be traveling on Jet Airways instead. However, our return flight was to remain the same and had been confirmed. We received the e-tickets for these confirmed flights the same evening.
Departure:
Jet Airways 9W-479 Mumbai – Goa 0540 hrs, 2nd April.
Status: confirmed, PNR no EABUF
Return:
Kingfisher Airlines IT 337 Mumbai – Goa 0630 hrs, 4th April.
Status: confirmed, PNR no EOAEYR
We arrived in Goa on Jet airways as planned, spent two days there and arrived at the airport at the kingfisher counter at the Goa airport for our CONFIRMED return flight, only to be told our tickets had been VOIDED, on the 28th of March itself, BY MAKEMYTRIP .
I called their toll free line from my mobile from the airport and was on hold for 8 precious minutes before I managed to speak to a Mr Nitin, who was unable to help us and put us on hold for over 10 minutes. I called twice more and spoke to Ms Navpreet and then Mr Rohit. who were neither apologetic nor helpful. They all promised to call us back. They did not.
Eventually finding myself and my family stranded at Dabolim Airport with no other way home, I was forced to purchase 6 tickets on Go Air.
FOR 29 HOURS POST MY CALLS... NO RESPONSE... I called again and spoke to a Miss Anchita who connected me to a Mr Bhaskar who said that he will call back in an hour.. for 3 hours no response.. when they did call i was out of the room and they called only once... and never bothered to call back again
which means
1. THEY HAVE TAKEN MY MONEY AND NOT GIVEN ME TICKETS.. THIS IS ROBERRY
2. THEY HAVE MADE ME SPEND ANOTHER 40 THOUSAND EXTRA OR SO FOR THEIR NEGLIGENCE .. AND THEY ARE NOT CONCERNED ABOUT THAT
3. THEY THINK THEY ARE DOING ME A FAVOUR BY RESPONDING TO MY PROBLEM???
HOW CAN WE DEAL WITH THIS
PLEASE HELP
HARSSH A SINGH
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