&-- Forwarded Message &-
From: family udutha
To: [email protected]; [email protected]
Sent: Thu, October 14 10:48:06 PM
Subject: Fw: Substandard and defective Alto car - regarding.
&-- Forwarded Message &-
From: family udutha
To: [email protected]
Cc: [email protected]; [email protected]
Sent: Thu, October 14 6:14:12 PM
Subject: Substandard and defective Alto car - regarding.
Dear Sir, Kind Attn: Chairman & Managing Director
I have purchased a new Maruthi Alto Lxi Vehicle from your dealer M/s Mithra Agencies at Himayatnagar, Hyderabad on 12-10 and took delivery in the night at around 8.30 pm. The Transaction No.NET 003060637 with Chasis No. MA3EAA61501694715GA and Engine No. F8DN4453849 and Temporary No. AP09UBTR0975 in the name of
Smt. Sarojitha Chandra. Within 24 hours I had to bring back the vehicle to the showroom as the Gears were Jamming and the vehicle was not moving forward properly. As advised by your showroom persons I delivered the vehicle in your workshop of Mithra Agencies at RTC x Roads. The vehicle is still being looked into by your technicians.
From the above sequence of events it is quite evident that I was supplied a defective vehicle and no quality control measures of any sort were taken by maruti udyog before despatching the vehicle and the dealer has also supplied the same sub-standard vehicle to me. this has shaken my faith in your company this being second time such an incident has been happening to me, as my earlier vehicle a Wagon - R has been supplier with a defective air filter mechanism, which was frequently bursting.
I am extremely annoyed with such utter disregard for a consumer and request that YOU REPLACE THE VEHICLE IMMEDIATELY WITH A BETTER QUALITY VEHICLE as I am not prepared to take this defective vehicle and suffer for the rest of my life.
You may be aware that such a vehicle with a defective gear box and gears jamming may cause accidents and is very risk for my life and hence you are once again requested to replace the vehicle immediately as the problem has started immediately on purchase of the vehicle and I had no chance to even enjoy a small ride. Please note that the vehicle is still with your workshop and hope that you will give me a chance to enjoy the festival of Navaratri on a better quality vehicle by effecting the delivery of the new vehicle tomorrow itself.
thanking you,
yours sincerely
U.Sarojita Chandra& U.S.Udaya Chandra contact 9440268055, 9440140304, 9848867231
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