Dear Sir,
My wife have booked Maruti ALTO LXI metallic at Maruti car dealer Fairdeal Cars Shahdra Delhi on 13/12 with receipt no. 6214 for payment of 5000/ (five thousands) through cheque no. 655610 (O.B.C.) dated 12/12 and 10281/ (ten thousands two hundred eighty one) on 19/12. Chasis no. of booked car was MA3EV081601516672. Dealer promised delivery of car before 22/12.Balance amount of Car was paid on 19/12 through banker cheque (2, 35000/ TWO LACS AND THIRTY FIVE THOUSANDS) from SBI as loan amount on 19/12 and 30, 000/ (THIRTY THOUSAND FROM D.D. as margin money was piad from my wife Dr. Rashmi Tuli Gupta on 20/12.Therefore we have paid total cost of car. Till now we have not received car. Dealer is daily giving me a new date. They have sold our booked car. Now they r saying this is due to problems from MARUTI manufacturing unit. They are also mentally harassing us. We both husband wife r doctors and we have a busy schedule, so because of this unnecessary delay we r facing problems in our professional life. We have lodged a complaint with MARUTI CUSTOMER CARE ON 25/12 with complaint no. 8752026571. Till now we have not received any call or solution from Maruti. I have tried to call ur regional office no.(01146781000) also but nobody is picking the phone. We are facing financial loss also because my wife have to go to hospital to visit patients and we were having a maruti 800 car, because of their promise, we sent the cat ot our native place Kanpur. So we are facinf mental, physical and financial harassement.
We rquest u to do some strict action against them.
Thankinhg U.
Dr. D.K. GUPTA AND
DR. RASHMI TULI GUPTA
9711182820
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