Dear Sir,
It is with extreme disappointment and distress that I write to you, but I have been left with no choice. I booked a Maruti Wagon R Vxi on May 20th. The booking was made through Popular Vehicles and services. Ltd. (Civil station P.O, Wynad Road, Kozhikode -673020 (Perinthalmanna Branch)). At the time of booking, They were told that the approximate wait time will be 20 Days.
I tried to call them & asked for the status of the booking. Everytime, either they had no clue of this or made the meaning less excuses like Maruti is doesn’t give this car etc etc.
I strongly feel that there is lack of transperancy in their system. Either they are intentionally not giving us the booking to use the same some where else or for the means of harrasment. We should atleast know the status of our booking or pendency of booking over there enabling us to track the same. Because we already paid 2 lakhs in DD and Rs. 50, 000 cash And Rs.1000 Advance (Total: 2, 51, 000). The dealer Demand must pay at least 2, 50, 000 and they demand my old car so I give my Maruti 800 also.
What makes the delay all the more disappointing is the level of service (or the lack thereof), during this period. At no point, not even once, has anyone from the dealer to Maruti called me to inform me of the delay or explain plausible reasons for the delay. Every single time, I have had to call and find out about the delivery update (if any).
Someone known to me booked the SAME car (Wagon R), SAME model (Vxi), from a dealer in Malappuram on the date later than my date of booking. He has received delivery of the car with in couple of weeks or maximum 30 Days.
Even at this point, neither the dealer nor the Maruti is able to tell me a date by which I can expect the car. Not receiving the car is bad enough, but it is completely ridiculous if I can't be told when I will receive the car, after so much of waiting. When I contacted the dealer, I was told that they have no information from Maruti about this. The dealer has forced me to speak directly to Maruti, and hence this email.
After so much time of waiting, with no sign of the car or even a firm date by which I will receive it - is this the treatment one expects from 'India's leading car manufacturer'? This can hardly be described as 'just-in-time' supply chain management, which other Japanese car manufacturers are known for.
Your website claims that your vision is 'creating customer delight' - I can assure you that this customer is far from delighted.
I realize that my situation may not be unique, but I find this level of service completely unacceptable. The least I expect is to be regularly informed and compensated adequately for the delay.
Please let me know if Maruti Suzuki Limited finds this request unreasonable.
I appreciate the time you have taken to read this
Your earliest action in this regard shall highly be regarded.
Ref: Details:- Hasaraf, S/oAlavi, Poozhithara (ho), Pangsouth (Po) kolathur (via) Malappuram Ph: 04933242324 Mob: 09447241623 or 09048639423 (son)
Booking No: SOB10001272 (I don’t know this is correct or not this given by dealer)
Thanking You,
Hasaraf. P
Place: Malappuram
Date :11.07.2010
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