Maruti Suzuki India Ltd
Colour damaged in my ca

Dear Sir,

First time when i went to maruti dealer at kiran motors, vadodara and

described my problem to Mr. Ketan of continuous damage in color at various

location in the car body. He didn't responded well regarding the issued

and told me that this is the case of acidic bird-dropping. Since, i was

not satisfied with his response and behavior i complained to maruti

customer-care. Very next day of my complain, i received phone call from

the kiran motors and they asked me to meet them to resolve the problem. On

next day i went to kiran motors as called by them and met the Mr. Desai

(manager). He told me that since you have already complained with maruti

customer-care and move ahead of us, now do whatever you can do... Amazed by

his answer, i told him to now what next. He told that we have already told

you that this problem is due to bird-dropping.

After receipt of your reply, next day i called to ahmedabad and explained

the problem to the concerned person. He told me that he will call the du

pont vendor and he will check the car. As per our discussion next day i

went to kiran motors and shown the colour damage to the du pont person

(Mr. Salim). Without going deep into the matter and by just looking the

color damage he told me that this is the bird-dropping case.

I am not satisfied with the reason given by kiran motors and the du pont

person. I felt that they are having mutual understanding between them to

tell me the same reason of bird-dropping. I feel that this is just because

of my complain to maruti customer-care.

Can you tell me that what kind of bird-dropping can cause this kind of

serious damage to colour. I never seen or heard of colour damage to car

due to bird-dropping. Also, this not the case in which the color damage

happened at one or two places but it is continuously spreading to

different location of car body. I strongely feel that this is the case of

quality of car colour.

I request to maruti, to look into the case to resolve the problem and

satisfactory resolution to me at earliest. In case of non-resolution of

the issue, i may have to take further move ahead to consumer court or so.

Awaiting for you reply on the issue.