I bought a Maruti Zen 2003 Model (TN 05 K 6043) around a year ago for Rs. 1, 90, 000.I specifically went for KAPICO - MARUTI TRUE VALUE because they promised me a one year warranty on the car and 3 Free services. Till the first service the car was running good and after the service got over, one by one the car started giving me problems. The clutch was tight, the AC compressor gets off after driving a certain distance, the rear door got struck up, poor mileage, bad noise from the engine. When I went back to the service station they said all the Zen has the same type of noise and clutch so it is usual. As I do not have prior knowledge with Maruti, I agreed. This was the first time I was cheated. For repairing the AC compressor they asked me to come on due of the second service and promised me they would certainly sort out the issue. They changed the AC thermistor, AC gas everything and they charged me around Rs. 3000. But the problem was never sorted out. Then when I told the clutch was too tight they charged me Rs. 2500 for clutch replacement, but that was also an eye wash to steal money from my pocket. After all the 3 free service got over as I lost the trust on KAPICO - MARUTI TRUE VALUE, I went to a nearby Maruti Authorized service station - MAYUR AUTOCRAFT. They diagnosed that the car Clutch assembly has to be replaced, the stepney of the car has a different disk and need to work on the gasket of the engine head (This is because the coolant inside the radiator started to overflow and the engine got heated up too frequently). Once they open the engine head, they found that the engine head was already made ready for selling purpose. Now I am behind these guys to provide a solution for my car. I was cheated by
the KAPICO motors people. I need justice for this. Where should I have to go to get my justice for being cheated.
0 comments