I wrote this letter to the Customer care at Maruti [email protected]
I planned to buy a Maruti car & zeroed on to Maruti Wagon-r (Duo) Passion Red. I enquired about the price at different outlets in Bhopal (My Car, Jeewan Motors, Satyam Motors) all gave the same price:
On road price minus- Rs.25000/- minus Rs.- corporate discount.
But, My Car (Bhopal) Pvt. Ltd. (Authorised Maruti Dealer); 2, Malviya Nagar, Opp. Old Vidhan Sabha, Bhopal-03 promised to give me Teflon coating, 9 accessories as free gift.
As always happens, I thought I will buy the car from My Car Pvt Ltd & the executive came & filled up the booking form on 26-12-09 & took the post dated cheque of Rs.5000/- for 30-12-09, accordingly promised to deliver the car on the 01-01.
All these days, I kept chasing him & he kept me under the dark that I am trying to arrange the car from Vidisha, Hosangabad, Indore then he started ignoring my calls, finally when he picked my phone to my surprise he informed me that the offer on the car has reduced from Rs.25000/- to Rs.18000/- & when I got angry he gave me back the cheque on 06-01 to which I spoke to Mr. Sourabh Garg (Owner of My Car pvt ltd) even he declined to help.
Looking at the series of events, I am on the loosing side, due to the false commitment being made by your dealers, who befool the customers. If I were told by My Car pvt ltd in advance that they do not have Maruti Wagon-r (Duo) Passion Red then I would have bought it from Jeewan Motors or Satyam Motors, but, they choose to block my money & kept me in the dark to take up the business & only when I got infuriated, chose to return my cheque.
I have been a admirer of Maruti cars, but this event has shaken my beliefs, I urge you to look into the matter & directly deliver a Maruti Wagon-r (Duo) Passion Red from your factory & give me a reasonable discount in price for the cheating done by your dealer, before I choose to take some other course of action.
With warm regards,
DR.NISANTH NAMBISON
then a letter came from the maruti
Dear Mr. Nambison,
Thank you for visiting our website.
We regret the inconvenience caused to you. We request you to kindly send us your car variant (Maruti Suzuki Wagon R Duo LX/ LXI) to expedite in this case at the earliest.
Please feel free to revert in case of any query or clarification.
Regards,
ANY TIME MARUTI
(Call- 9910202020 or Toll Free-1800 1800 180)
International Toll Free Numbers:
1866 527 5698 (From USA and Canada)
0800 0852247 (From UK)
i wrote back:
Dear Mr. Nambison,
Thank you for visiting our website.
We regret the inconvenience caused to you. We request you to kindly send us your car variant (Maruti Suzuki Wagon R Duo LX/ LXI) to expedite in this case at the earliest.
Please feel free to revert in case of any query or clarification.
Regards,
ANY TIME MARUTI
(Call- 9910202020 or Toll Free-1800 1800 180)
International Toll Free Numbers:
1866 527 5698 (From USA and Canada)
0800 0852247 (From UK)
Maruti replied:
Dear Mr. Nambison
Thank you for visiting our website.
We do understand your feelings, but kindly allow us to explain. The forces of supply and demand drive the current market situation. Fierce competition has major impact of decision-making. Market place offers products at any given point of time - with certain price benefits and promotional schemes - that keep changing from time to time. It is up to the individual customer to decide on a particular product and price package prevailing at that point of time. In this context we regret to inform you that there are no such provisions we have to entertain your claim favorably under these circumstances.
Further, we wish to inform you that prices and offers are always applicable on the date of invoicing
Please feel free to revert in case of any query or clarification.
Regards,
ANY TIME MARUTI
then I replied:
Thank you dear folks for not resolving my complaint, because of this I could think of buying something better & not maruti. I bought TATA Indica Vista which I find is far better than Wagon-R.
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