Dear sir,
Problem- when we not use my car for 8 days then it does not start.
I am to inform you that I was purchased a new ZEN Estilo lxi from your dealer M/s Motorcraft sales pvt. ltd, S-7, site IV, Link road police station, sahibabad10
on 12th Feb.
but from starting ther is problem in my car . the vehicle had started starting problem only when it is not used for a week . i was reported to the dealer but their mechanic/ engineers could not remove the defect and every time they told something new.
first time I come to know this problem in 20th march this time i make charged the battery form Maruti on road service.
After this we drive car regularly But again when we not used my car for 8 days then car getting not start then i complaint about this at Motorcraft complaint details are given below.
1. On 6th March
I left the car at motorcraft at 9.00 am on 6th June
On 8th June at 2.00pm they send back my car and told your battery
gets full discharged so we did full charged your battery and there is
problem in wiring of stereo we repaired it. Now your car is OK.
2. On 20th June
Now after 8th june we drive my car regularly i am having no problem but
again when i did not drive my car for 8 days and after 8 days we try
to start car it is getting not started.
so this tme again we complaint in motorcrafe on 20th June this time i
talked to MRS. Arti (Manager of Customer Care) about the problem she
said i picked your car and chaked it.so on 20th June at 1.00 Pm Mr.
Ramesh from motorcrft picked my car from my residence.
after this they have no conversation with me.
Now after 6 days we phoned to motorcraft and talk to Mr. Satpal and
asked about car they told we checking your battery and it takes 48
hour to full recharging but i said u have taken 6 days why you did
nothing. after it we taked to Mr. Sanjay Tyagi (GM Sales) and Mr.
Rahul (workshop GM) about the matter then he told i send back your car
and i replaced my battery in your car and then you check your car will
work or not and when your battery will checked i will replace it.
so finally they send back my car on 25th June at 6 PM and besides this they put some dent on my car.
3. On 3rr July.
now again after 8 days on 3rd July we try to start my car it is getting not
started so on 4th July again we talk to Mr. Rahul at 9.45 am in
morning about this he told we picked your car and again we check. after
waiting 3 hours again i called to mr. Rahul and told sir what you did
last time problem is as it is u said i am checking your battery but
you don't give any feedback about my battery then he told your battery
is OK may be there is some problem in car wiring this time i will
check your car wiring this is very rare problem so finding problem in
detecting.
So finally Mr. Suneel came at 3.oo pm and picked my car and at 6.oo
pm they came back with my car and told we put off your stereo fuse may be batery current is leaked form here if again after 8 or 9 days your car will not start then
again phoned we came here with my electrician and we check your car
here only.
then again we called to mr. Rahul he said again when your car will not
start then i send my electrician with special equipment that only
detect where is problem.
Doing this crap they pass one month and did nothing and I am unable to use my car because every time I have to wait for 8 or 9 days to check the problem is solved or not.
So I request you to depute your competent Engineer who can remove the defect as early as possible.
Because i am very fade up with your dealer service so please do something
detail of car given below:-
1. Car No.-UP14AZ8688
2. Purchase Date.-12 feb
3. Place of purchase-Motorcraft sales pvt. ltd, S-7, site IV, Link road
police station, sahibabad10
4. R.C No (registraction No.) up14AZ8688
5. Invoice No. -VSL09001148
6. Chassis no.-MA3EMDE1S00255694
7. Engine No.-K10BN 4025807
with regards,
Reena Maheshwari
H. No. 347, HIG Duplex,
Nitikhand-III, Indirapuram,
Ghaziabad, UP
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