I booked a cab at Mega cab on 8th April afternoon for 9th April 6:15 p.m. to travel from Andheri (W) to LTT Railway Station (Kurla) (booking no. B000026) also I got a SMS confirmation from them.
On 9th April at 5:30 p.m. I called them to reconfirm my booking; the customer representative said that the vehicle will reach at my residence on time. I waited till 6:30 p.m. for the vehicle and after giving them a call at 6.30 p.m. I came to know that cab got broke down and won’t be able to come. He informed me that he is arranging another CAB and it should reach in 40 mins. When the vehicle didn’t arrive till 7:10 p.m. I again called them and the customer representative said that they do not have any vehicle available. I asked them that if they did not had any vehicle then why I was promised another vehicle in 40 mins. The customer representative told me that the best thing would be to cancel the booking.
I had to arrange a private vehicle to reach at LTT Railway station with my family, but I missed my train which costed me more than Rs. 5000/- (train ticket cancellation charges, UP & DN taxi fare etc.) and lots of mental anxieties.
First of all these people don’t even have a courtesy to call in advance and tell that they won’t be able to arrange the cab. At least I would have arranged for some other option.
Will be grateful if you could take strict and necessary action against these people
I think the licence should be cancelled for MEGA CAB as they fail to provide service.
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