I booked a cab at Mega cab on 27th April afternoon for 28th April 0830am. to travel from ABorivali (W) to Domestic Airport, Mumbai (booking no. B000135) also I got a SMS confirmation from them.
On 29th April at 900 a.m. I called them to reconfirm my booking; the customer representative said that the vehicle will reach at my residence on time. I waited till 830 a.m. for the vehicle and after giving them a call at 8.40a.m. I came to know that cab got broke down and won’t be able to come. He informed me that he is arranging another CAB and it should reach in 40 mins. Then I informed them that due to late arrival, if I miss the flight you will be responsible. On hearing these words customer executive disconnected the line..
Then I had to arrange a private vehicle to reach at Airport which costed me more than Rs. -
First of all these people don’t even have a courtesy to call in advance and tell that they won’t be able to arrange the cab. At least I would have arranged for some other option.
Will be grateful if you could take strict and necessary action against these people
I think the licence should be cancelled for MEGA CAB as they fail to provide service and also there should be a provision to claim penality for such instances.
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