Hi, I too had a very bad and horrble experience with Mega cabs, I booked a cab on 5th May for 2 pm, kharghar to bandra terminus to catch train, the booking was confirmed on helpline no. 022 - 42424242 at 9.15 am and got a confimatory SMS vide booking no. B000707 and told that cab number and chaufer name will be conveyed by 1:30 through SMS.
After waiting till 1:45 pm i called the helpline to check the status and was told the cab will come by 2:15 pm, at 2:24 pm i got a call from 011 - 40531616 stating this is a call from Mega cabs delhi office, to the uter of my surprise the person told me they cannot locate any cab around Kharghar area so will not be able to provide Cab, my only question was what should i do now and what is the meaning of booking the cab and confirmation on call and SMS and the answer was what can i say... sorry
In a similar incident with one of my friend, due to some unavoidable circumstances he has to cancel the booking for which he was asked to pay Rs.200/- as penalty...
Wow great job MEGA CABS... what a excellent customer service... GOOD JOB... KEEP UP THE GOOD JOB GOING...
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