Dear Sir/Madam,
I had booked a Mega cab on 27 May for 8 hrs at about 6:40 am from my mobile 9815517100 to report at New Delhi railway stn at 10:30 am. I made it clear while booking cab that I was in Delhi for short period returning by evening Shatabdi dep 5:15 pm. I stressed the need for punctuality and told your representative to have car parked at stn (for which I stressed that I will pay parking charges) so that I can leave the stn promptly at 10:30 am. I made calls to driver/your call centre on train arrival at 10:15 onwards. More than dozen calls. I was fed lies galore that car will report in 2 minutes/5minutes etc etc. Having made a fool of myself calling and waiting in the sun, I telephoned your call centre that perforce I am hiring another car which I did at 10:50 am. I asked your call centre to put me through your Manager – was told I will be called back in two minutes. But no one called. I again called – was put on hold infinitely long – got disconnected. YOUR TWO MINUTES means something else which I cannot understand.
What is your explanation – when I am paying for 8 hrs. why the car was not there when I asked for and you agreed.
On hearing from you I will decide next course of action.
Since filing copmlaint with Mega Cabs, New Delhi, I have sent two reminders without any response.
SSKahlon
Chandigarh.
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