1. I purchased a Honda Jazz car (chasis No. MAK GG 171H9N 005943 and Engine No. L12 B 10005904) on 20 Jan 10 from Land Mark, Ahmedabad. Vehicle is equipped with MichellinEngineers tyres (tubeless), made in China. One of the tyre developed crack on side wall and resulted into air leak, thus immobilization of vehicle. It happened during Jun 10. Mileage completed at the time of occurrence – 340 km. Crack happened on Gandhinagar (Gujarat) road, which are probably the best in the country.
2. Michellin India Tyres Pvt Ltd, Ahmedabad was approached through Landmark Ahmedabad for warranty replacement, which has been rejected citing “accidental damage to the sidewall due to contact with blunt or sharp object while in use”. M/s Michellin India rep was unable to explain failure in technical terms when contacted telephonically. I am not satisfied with his reply. Failing of tyre at such low kms that too on Gandhinagar (Gujarat) roads speaks about the poor quality tyre fitted in subject car.
3. Following is requested :-
(a) Tyre of my car be replaced under warranty, with good quality tyre.
(b) Now, I have no faith in quality of Michelline Engineers tyres and their customer support, preferably all the tyres of my car be replaced with some other make best quality tyres.
(c) Henceforth, equipping of Honda Seal cars with M/s Michellin engineers tyres may be stopped to save quality & brand name of Honda.
(d) Failed tyre be subjected to lab check about impact / momentum / KE of suspected article which could have hit resulting into crack vis-à-vis values which tyre is suppose to withstand. Under what all conditions (vehicle speed, angle at which it could have hit, condition under which such angle and velocity could have been achieved by the hitting article, expected mass of the article etc) be brought out clearly to justify rejection. Granular / structural changes be studied to support / reject the argument of your rep.
4. With warm regards and hoping for justice.
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