We regret to inform the pitiable services of the northern railways in context to the comforts, it claims to provide to its passengers and irresponsible behaviour of its staff responsible for supervising and providing the comforts in JAMMU MAIL train number 14033.
On 13 november we got our reservation in 2nd class AC as both of us were females travelling in this jammu bound train but we had a horrible experience:
1) Though we had confirmed 2nd tier AC tickets but we were shifted to 3 tier AC on the pretext that 2nd tier coach has not been attached.
2) No refund or certificate in regard to refund was given rather TT vanished from coach and could not be found even after searching the train.
No contact of any TT was provided by the serving attendants.
3) Due to non availability of TT no refund certificate could be obtained.
4) The worst part started when we were denied of blankets, bed sheets and pillows on the pretext that the same are not available with them. Even after raising hue and cry no body bothered to heed to our problem. Instead their attitude was very harsh, we had to travel without blankets in A/C coach throughout our journey period.
It is requested that the matter may be investigated honestly and responsible /officals be brought to book and under intimation to us and refund the due amount in our favour in account number 31683957777 before we make complain to higher authority.
our tickets are as follows:
Date Name S.NO. Transaction ID PNR no. Coach no Seat no.
13/11 MANISHA MANOHAR 1 405196674 2656012434 A2 7
13/11 MONIKA MANOHAR 2 405196674 2656012434 A2 8
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