From: Amit Verma
Sent: Saturday, September 25 5:45 PM
To: '[email protected]'
Subject: Attention Mr. M.K.Rao: Reminder No. 13: dated 25.09.10 : Reminder No.10 dated 18.08.10 : Damage of my households: : Bill No. 552, Dated 27.07.10
Dear Mr. M.K.Rao
Managing Director - Agarwal Speed Link Pvt. Ltd.
Head Office, Plot No. 605, Behind Telco Service Station Rangpuri
NH-8, Mahipalpur, New Delhi-37
Phone : (91)-(11) - 32999309, 32216643
Dear Mr. Rao,
This is my 13th reminder to you and expect an apology letter from you accepting the gross negligence done by your company by carrying my goods in an open truck in the rainy reason (not the agreed container truck for which in paid the money), dumping the damaged goods through road-side laborers without showing or having any documents or sending any of your company person with my goods at the time of delivery to show or tally the goods with the original boxes list. No receipt of damaged goods delivered was even bothered to be collected by your company. Is this a some kind of joke.
Then in the last two months twelve reminders were sent on your official email Id and you have not answered any of it – it shows that company management is running away from their responsibility and ownership and having no fear of the law of the land. Pl. find below all the trail and request of my reminders. Also, pl. find enclosed the original bill invoice for your ready reference.
I am waiting for another next week’s time and then have no other choice but to seek justice from Indian law system / Judiciary.
Please treat this request as urgent and respond ASAP.
Regards,
Amit Kumar Verma
Head - Sales & Marketing (Cooling Solutions)
ACME Tele Power Limited
Plot No.2, Sector-34, E.H.T.P.
Gurgaon -12 India
Tel: 91-124-4817000, Fax: 91-124-4817111
M: 91-9718588719
Web: www.acmetelepower.com
From: Amit Verma
Sent: Wednesday, September 01 5:40 PM
To: [email protected]
Subject: Attention Mr. M.K.Rao: Reminder No. 12: dated 01.09.10 : Reminder No.10 dated 18.08.10 : Damage of my households: : Bill No. 552, Dated 27.07.10
Dear Mr. M.K.Rao
Managing Director - Agarwal Speed Link Pvt. Ltd.
Head Office
Plot No. 605, Behind Telco Service Station Rangpuri
NH-8, Mahipalpur, New Delhi-37
Phone : (91)-(11) - 32999309, 32216643
Dear Mr. Rao,
Request you to please respond urgently to my complaint. This is my twelfth reminder to you.
Regards,
Amit Kumar Verma
Head - Sales & Marketing (Cooling Solutions)
ACME Tele Power Limited
Plot No.2, Sector-34, E.H.T.P.
Gurgaon -12 India
Tel: 91-124-4817000, Fax: 91-124-4817111
M: 91-9718588719
Web: www.acmetelepower.com
%%%%%%%%%%%%%_
From: Amit Verma
Sent: Friday, August 20 12:04 PM
To: [email protected]
Subject: Attention Mr. M.K.Rao: Reminder No. 11: dated 20.08.10 : Reminder No.10 dated 18.08.10 : Damage of my households: : Bill No. 552, Dated 27.07.10
Dear Mr. M.K.Rao
Managing Director - Agarwal Speed Link Pvt. Ltd.
Head Office
Plot No. 605, Behind Telco Service Station Rangpuri
NH-8, Mahipalpur, New Delhi-37
Phone : (91)-(11) - 32999309, 32216643
Dear Mr. Rao,
Please respond to my complaint. You as the M.D. of Agarwal Speed Link Pvt. Ltd. have to own the responsibility of the wrong doing done by your company people.
This is my eleventh reminder on your company email id. Why the company is not responding to this blunder done by them.
Pl. advise.
Regards,
Amit Kumar Verma
Deputy General Manager - Sales & Marketing
ACME Tele Power Limited
Plot No.2, Sector-34, E.H.T.P.
Gurgaon -12 India
Tel: 91-124-4817000, Fax: 91-124-4817111
Mobile: 9718588719
Regards,
Amit Kumar Verma
Deputy General Manager - Sales & Marketing (Cooling Solutions)
ACME Tele Power Limited
Plot No.2, Sector-34, E.H.T.P.
Gurgaon -12 India
Tel: 91-124-4817000, Fax: 91-124-4817111
M: 91-9718588719
Web: www.acmetelepower.com
%%%%%%%%%%%%%_
From: Amit Verma
Sent: Wednesday, August 18 12:41 AM
To: [email protected]
Subject: Attention Mr. M.K.Rao: Reminder No.10 dated 18.08.10 : Damage of my households: : Bill No. 552, Dated 27.07.10
Dear Mr. M.K.Rao
Managing Director - Agarwal Speed Link Pvt. Ltd.
Head Office
Plot No. 605, Behind Telco Service Station Rangpuri
NH-8, Mahipalpur, New Delhi-37
Phone : (91)-(11) - 32999309, 32216643
Dear Mr. Rao,
Please respond to my complaint. This is my tenth reminder. Why the company is not responding to this blunder done by them.
Pl. advise.
Regards,
Amit Kumar Verma
Deputy General Manager - Sales & Marketing
ACME Tele Power Limited
Plot No.2, Sector-34, E.H.T.P.
Gurgaon -12 India
Tel: 91-124-4817000, Fax: 91-124-4817111
Mobile: 9718588719
=============================================================
17th August
Mr. M.K.Rao
Managing Director - Agarwal Speed Link Pvt. Ltd.
Head Office
Plot No. 605, Behind Telco Service Station Rangpuri
NH-8, Mahipalpur, New Delhi-37
Phone : (91)-(11) - 32999309, 32216643
Dear Mr. Rao,
Hope you have gone through my complaint on how badly my households were handled by your company. I have paid full amount i.e. Rs.54084/- and in return received my households in open truck (not in container truck which was agreed upon) soaked in water, mattresses were full of fungas, Dining table broken... and most amazing part my goods were delivered through road-side labouerers and without any documents... they just dumped my goods and left... no delivery sheet on cross checking of packing list viz-a-viz the boxes... nothing. No person from your company came with my goods. Its really a joke that too for a company like Agarwal packers & Movers. On the top of that this being my tenth reminder - no one even bothered to respond and and send the reply.
This is extremely disappointing and unacceptable and required your direct intervetion URGENTLY.
Please respond.
Regards,
Amit Kumar Verma
Deputy General Manager - Sales & Marketing
ACME Tele Power Limited
Plot No.2, Sector-34, E.H.T.P.
Gurgaon -12 India
Tel: 91-124-4817000, Fax: 91-124-4817111
Mobile: 9718588719
================================================== =============
15.08.10
The Mr. M.K.Rao/ General Manager / Vice President / Managing Director
Agarwal Speed Link Pvt. Ltd. - Head Office
Plot No. 605, Behind Telco Service Station Rangpuri
NH-8, Mahipalpur, New Delhi-37
Phone : (91)-(11) - 32999309, 32216643
Dear Sir,
Would you be kind enough of responding my email reminders / requests. What you have done to my households and the service that you given to me is something beyond understandable.
Pl. respond and reply my email / complaint.
Regards,
Amit Kumar Verma
Deputy General Manager - Sales & Marketing
ACME Tele Power Limited
Plot No.2, Sector-34, E.H.T.P.
Gurgaon -12 India
Tel: 91-124-4817000, Fax: 91-124-4817111
Mobile: 9718588719
================================================== ============
To, Date: 08.08.10
The Mr. M.K.Rao/ General Manager / Vice President / Managing Director
Agarwal Speed Link Pvt. Ltd. - Head Office
Plot No. 605, Behind Telco Service Station Rangpuri
NH-8, Mahipalpur, New Delhi-37
Phone : (91)-(11) - 32999309, 32216643
Dear Sir,
Please respond to my reminders. This is the seventh reminder to you.
Yesyerday, morning I could talk to Mr. Kaushik (took the no. from your website - Mr. Kaushik is from your Bombay Office; Mobile 09320161361) and he told me that my damage will be compensated and on my request agreed to send the acknowledgement of the same on mail by yesterday itself - but have not received the same till now.
Pl. treat the same as urgent and respond.
Regards,
Amit Kumar Verma
Deputy General Manager - Sales & Marketing
ACME Tele Power Limited
Plot No.2, Sector-34, E.H.T.P.
Gurgaon -12 India
Tel: 91-124-4817000, Fax: 91-124-4817111
Web: ACME Telepower
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Amit Verma
Sent: Thursday, August 05 11:11 PM
To: [email protected]
Subject: Reminder No.5 dated 06.08.10 : Damage of my households: Sent through your Pune Branch: Bill No. 552, Dated 27.07.10
To,
The Mr. M.K.Rao/ General Manager / Vice President / Managing Director
Agarwal Speed Link Pvt. Ltd. - Head Office
Plot No. 605, Behind Telco Service Station Rangpuri
NH-8, Mahipalpur, New Delhi-37
Phone : (91)-(11) - 32999309, 32216643
Dear Sir,
This is my last reminder to you and if I do not hear anything back from your office regarding my complaint by tomorrow i.e. 07.08.10 - I have left with no other option but seek justice from your Indian legal system. Your company has this blunder and now again you are making the mistake of not owning your wrong doing and running away from your responsibility and ownership. Till date I have not received any response from your side.
I have already given you the details of my damage and the extent of blunder and inconvenience you have caused to me.
Pl. respond URGENTLY.
I am using the same email id (E-Mail: [email protected]) which you have on your website Agarwal Speed Link and still you are not responding.
Regards,
Amit Kumar Verma
Deputy General Manager - Sales & Marketing
ACME Tele Power Limited
Plot No.2, Sector-34, E.H.T.P.
Gurgaon -12 India
Tel: 91-124-4817000, Fax: 91-124-4817111
Web: ACME Telepower
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Amit Kumar Verma [[email protected]]
Sent: Thursday, August 05 1:56 AM
To: [email protected]
Cc: [email protected]; Amit Verma
Subject: Reminder No.4 dated 05.08.10 : Damage of my households: Sent through your Pune Branch: Bill No. 552, Dated 27.07.10
To, 05.08.10
The General Manager / Vice President / Managing Director
Agarwal Speed Link Pvt. Ltd. - Head Office
Plot No. 605, Behind Telco Service Station Rangpuri
NH-8, Mahipalpur, New Delhi-37
Dear Sir,
Till now, I have not received any communication or any reply from your side, which is extremely surprising. These email are sent on your official email as mentioned in your website as well as on your Invoice and even then your are not responding to my mails.
The app. damage done by your company in shifting my household is on average is as under:
== Three double bed springwell mattresses - app. @ 18000 X 3 = Rs.54000/-
== Wooden deisgner Dining table base - app. Rs.20000/-
== Computer Table - app. Rs.10000/-
== Crockery box having broken crokery - app. Rs. 10000/-
Total Damage caused by your service / company to me = App.94000/-
Not to mention the pain and agony of washing each and every thing in water soaked boxes.
If someone senior and responsible does not come to visit the damage done by you to my goods by today... as mentioned above, I have to throw those damaged and stinking items from my falt - as I no longer keep them in house having two samll kids. For official purpose I will take the pictures of the same so can be produced at the apporpriate place - if needed.
Pl. treat this request as Urgent and respond. You cannot run from your accountability and responsibility and the wrong you have done to me. All final payment as per your invoice already made by me to you in good faith.
Pl. respond urgently.
Regards,
(Amit Kumar Verma)
Orchid Petal, Flat - 401, Tower - 5
Sohna Road, Sector 49, Gurgaon
Email: [email protected]
==========================================
To, 04.08.10
The General Manager / Vice President / Managing Director
Agarwal Speed Link Pvt. Ltd.
Plot No. 605, Behind Telco Service Station Rangpuri
NH-8, Mahipalpur, New Delhi-37
Dear Sir,
I am extremely surprised and greatly disappointed by the approach and neglect of Agarwal Speed Link Pvt. Ltd. Head Office and its Management regarding my complaint. This is your official email id as mentionede in your website and Invoice and irrespective no one responded to my email complaint.
I am recaping the issues and facts:-
*) My household goods were shifted from Pune to Gurgaon through your Pune Branch [Pune Branch supervisor (Mr. Narendra Mobile
No.09890934181)]. I was told by Mr. Narendra that my households will be shifted in dedicated container truck and my car (Esteem Car UP 80 P 7200) in carriage and was quoted Rs. 54084/- . I paid Rs.40000/- as
an advance for the same.
*) To our huge surprise the goods arrived at our flat on 01-08-10 around 12.30 pm (Orchid Petal, 410, Tower 5, Sohna Road, Sector-49) in open truck with Tirpolin on it. We got further shocked when we saw that all our goods are soaked in water, smelling very bed, having fungus on all three double bed "BROKEN" mattresses and on boxes. All boxes, clothes, books were wet. My dining table base is completely broken, racks were broken, computer table is broken... everything was in mess.
*) Not even a single employee from Agarwal Packers & Movers came with my goods / with the truck... some four roadside laborers were there without having any document or papers with them but only having my mobile no.; they told me that your stuff has come with few other people's material in a lorry and was lying in open when we found the same in company's Gurgaon go-down. When we tried taking the picture of truck which came to deliver my damaged goods he quickly moved the truck (HR 47A 2442) out from society. However some picture of this open truck we could manage to take from our mobile.
*)The laborers just dumped the wet, soggy, damaged stuff in house and
went off... no document shown, no signing done... nothing... no process of handover. When called your Delhi Office person V.K.Sharma (Mobile 9811000578) he did not respond. Another person Mr. Naveen Kumar (Mobile 9311444578) to whom we contacted (as he called yesterday that today my goods will be shifted) told that he has some family problem and cannot come or do anything.
So, all my households in damaged condition - left at the mercy of
roadside laborers with no identity cards and documents with them. The no.s written on boxes were washed off as they all exposed to rain... no identification of box no. took place as the laborers just dumped the soaked boxes in my flat. We are going through all the items now to identify what is missing / or could be stolen.
*)The totally damaged items are:
- Three double bed matresses (which are broken from centre, soked in water, stinking and having fungus on them)
- 6 chairs wooden Dining table base (completely broken)
- Computer table (broken from top)
Rest all clothes are wet and stinking... we are washing them and trying to save them.
*) Car was delivered on 1st evening and I paid the balance amount to the person who was having the delivery copy for Car only and signed on the deliver document for car and also took his signature for receiving the balance money.
*) So, on 1st when I received my car I made the full and final payment towaqrd my Invoice in good faith that your company will soon respopnd to this gross mistake and negligence and will do the needful at the earliest.
*) But, again after getting the full and final payment - no one responded from your side.
*) I have taken the pictures of the damamged items and have to discard those soon as I cannot keep the stinking mattresses in my house with full of fungus... have two small kids in house... will wait for your senior and responsible person to conatct me by this Friday.
What you have done is completely wrong, illegal and unacceptable.
Pl. respond URGENTLY and do the needful, else I have left with no other option but to seek justice from court only.
(Amit Kumar Verma)
Orchid Petal, Flat - 401, Tower - 5
Sohna Road, Sector 49, Gurgaon
Email: [email protected]
================================================== =====================
To, 03.08.10
The General Manager / Vice President / Managing Director
Agarwal Speed Link Pvt. Ltd.
Plot No. 605, Behind Telco Service Station Rangpuri
NH-8, Mahipalpur, New Delhi-37
Please respond to my complaint. Why you are not replying to my mail and complaint. I have suffered a loss and there has been a gross / huge negligence at your part. Till date no one from your company has approached or cared to investigate how such an incident can happen. No one even cared for showing / receing any document.
Pl. treat this matter as urgent and take it up with your top management and advise me your course of action and solution.
Regards,
Amit Kumar Verma
Orchid Petal, Flat 401, Tower 5
Sohna Road, Sector -49, Gurgaon-122001
M: 09324140766
================================================== ====================
To, 02.08.10
The General Manager / Vice President / Managing Director
Agarwal Speed Link Pvt. Ltd.
Plot No. 605, Behind Telco Service Station Rangpuri
NH-8, Mahipalpur, New Delhi-37
RE: DAMAGE OF MY HOUSEHOLD GOODS SENT THROUGH YOUR PUNE BRANCH OFFICE
WIDE BILL NO. 552, DATED 27.07.10
Dear Sir,
To my utter surprise, till now no one from your company called to check what happened yesterday with my households... if at all my goods arrived... delivered. No documents or confirmation from any one. No one is beileving such thing can happen with company like Agarwal Packers & Movers... but it is true and has happened to me.
Moreover, some one Mukesh (Mobile:9370973242... later called from Mobile:9311222578) called me today and told me to come to his Gurgaon office and pick the car... I have no idea who this Mukesh is... and when I told him that we agreed with Agarwal Packers & Movers and signed for door to door delivery and you should deliver the same to the address mentioned in the document and collect the balance amount in cash i.e. Rs.14195/- (Rs.40000/- already given as advance)... also I sent him the SMS for record. I was told that I have to come to their office pay the balance and collect the car from their office only.
What is this happening? Its completely unfair, unacceptable and against the contract and committment.
Pl. take up this matter to the management and do the needful URGENTLY.
The totally damaged items are:
- Three double bed matresses (which are broken from centre, soked in watewr and having fungus on them)
- 6 chairs wooden Dining table base (completely broken)
- Computer table (broken from top)
Rest all clothes are wet and stinking... we are washing them and trying to save them.
Car still with your people and God knows when will reach me... Till date no oner from your company come forawd to address this issue or to take the responsibility of what blunder has happened.
Pl. take this complaint to your management and advise me the remedy and how you would compensate my dmage and ensure this should not happen to other customers.
(I have also sent you the written complaint of the same for your official record, investigation and compensation)
Regards,
Amit Kumar Verma
Orchid Petal, Flat 401, Tower 5
Sohna Road, Sector -49, Gurgaon-122001
M: 09324140766
================================================== =============
To, 01.08.10
The General Manager
Agarwal Speed Link Pvt. Ltd.
Plot No. 605, Behind Telco Service Station Rangpuri
NH-8, Mahipalpur, New Delhi-37
RE: DAMAGE OF MY HOUSEHOLD GOODS SENT THROUGH YOUR PUNE BRANCH OFFICE
WIDE BILL NO. 552, DATED 27.07.10
Dear Sir,
My household goods were to be shifted from Pune to Gurgaon and I was
told by your Pune Branch supervisor (Mr. Narendra Mobile
No.09890934181) that my households will be shifted in dedicated
container truck and was quoted Rs. 54084/- for shifting the households
in container truck and my Esteem Car UP 80 P 7200. I paid Rs.40000/- as
an advance for the same.
To our huge surprise the goods arrived at our flat (Orchid Petal, 410,
Tower 5, Sohna Road, Sector-49) in open truck with Tirpolin on it. We
got further shocked when we saw that all our goods are soaked in water,
smelling bed, having fungus on all three double bed "BROKEN"
mattresses. All boxes, clothes, books were wet. My dining table base is
completely broken, racks were broken, computer table is
broken... everything is mess.
Not even a single employee from your company came with my goods / with
the truck... some four roadside laborers were there without having any
document or papers with them but only having my mobile no.; they told
me that your stuff has come with few other people's material in a lorry
and was lying in open when we found the same in company's Gurgaon go-
down. When we tried taking the picture of truck which came to deliver
my damaged goods he quickly moved the truck (HR 47A 2442) out from
society. However some picture of this open truck we could manage to
take from our mobile.
Its a gross negligence, breach of contract (container truck) and
trust... laborers just dumped the wet, soggy, damaged stuff in house and
went off... no document, no signing nothing... no process of handover.
Called your Delhi Office person V.K.Sharma (Mobile 9811000578) but he
did not respond. Another person Mr. Naveen Kumar (Mobile 9311444578) to
whom we contacted (as he called yesterday that today my goods will be
shifted) told that he has some family problem.
So, all my households in damaged condition - left at the mercy of
roadside laborers with no identity and documents with them. The no.s
written on boxes were washed off as they all exposed to rain... no
identification of box no. took place as the laborers just dumped the
soaked boxes in my flat. Still we are opening the box to see what is
missing or if some boxes were not there at all.
This is the height of negligence and totally wrong as well as
unacceptable.
I feel cheated and extremely disappointed with such service from
company like Agarwal Packers & Movers.
Still my car has to arrive and I can only hope it comes in a single
piece…as looking into the kind of service and work practice your
company is having.
This whole episode definitely deserves a thorough investigation at
your company management level and a proper filling of complaint… so no
other customer should meet with the same fate as I have met... trusting
your company’s name.
Pl. take immediate action and advise.
Regards,
(Amit Kumar Verma)
Orchid Petal, Flat - 401, Tower - 5
Sohna Road, Sector 49, Gurgaon
Email: [email protected]
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