Inconsumercomplaints.com » Cars & Transport » Review / complaint: POPULAR VEHICLES AND SERVICES LTD - SERVICE | News #493116

POPULAR VEHICLES AND SERVICES LTD
SERVICE

Hi,

My Complaint is regarding the services that i had experienced for my Ritz Vxi vehicle bearing registration NumbeR KL-08-AU-7475 from service center of Popular Vehicles and Services LTD.Though they claim the experience of 27 Years the Service center building agrees. The structure and the look of the service center has not changed according to the changes in the modern workshop amenities and facilities. Though they renovate other showroom and service center they leave this center which is in the home town of the popular Group.

1) Now i had given my vehicle for service on 27th May on that day itself i had compliant about the cracking sound from the driver side, but the executive told me that it will be from the accessories fitted in the vehicle. I believed their words but after someday the sound reoccurred. I told the matter to them and gave vehicle for service second time. Now after that also when sound started coming i registered a compliant with Maruti. Now when i registered a complaint they approached me for bringing vehicle for rectification of complaint, now as it is rainy season over her i daily need the vehicle and i told them that i need a Ritz vehicle as loaner vehicle. Service persons came in to my home and checked for the sound and they got it and did some tighting beneath the steering column and said the sound will not re appear and if it does, they agreed to take vehicle and said will arrange it from Eranakulam Service Centre and fixed a date for taking my vehicle for rectification of problem as the sound reappeared. But day before the scheduled date they called in and told that Ritz Vehicle is not available and so told me to wait. Now how long i should wit for rectification of compliant i dont know.

2) Washing: I request my dear friends in Thrissur not to go for the washing at Thrissur Popular Service center, which is for name sake to take your free service coupon They are giving contract to the outside persons for washing and so the quality expected cannot be achieved. It would be better if you clean the vehicle at your home.

May be till my next service i have to travel with this sound from the vehicle, God knows. Adjust to the words of the persons of the service service center what else can a customer do when compliant put to Maruti also not answered properly.


Company: POPULAR VEHICLES AND SERVICES LTD

Country: India   State: Kerala   City: Thrissur

Category: Cars & Transport

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