Hi Sir,
I booked a wagon R LXi Duo Passion Red colour at Popular Maruti showroom, Anna Nagar - Chennai on 23-Dec. While booking, the popular staff confirmed me the availability of the vehicle in Passion red colour and comitted me to deliver it by Jan 1st week. Also they comitted me of the December month's offer of Rs.25000 discount plus corporate offer of Rs. 2000 and gave me the receipt of booking with order booking confirmation. I had told them that I will avail a loan of Rs. 2, 00, 000 from SBI and rest of the money I will pay it from my hand. I have submitted all the necessary documents to the popular staff for loan processing.
On 27-Dec, I got a call from the same dealer (Popular Vehicles) saying that they have allocated the vehicle with Passion red colour which was booked by me to some one else because the other person had given full cash. Also they forced me to cancel the booking and look for another dealer. I was shocked and disappointed to hear this from the dealer as they comitted me and only after that I went ahead and booked the vehicle.
I went to the dealer and spoke to him. But he is not giving proper response. Whatever comittment he gave me while booking is now in air. He is saying that this is the way they do the business and they dont mind even fooling the customers by taking booking and later give the car to someone else.
He is now forcing me to cancel my booking or else I have to give a letter to them for change of colour and take Silver colour with full cash payment this month.
This has made our family to be in a big shock as we had lot of expecatations and made arrangements for the vehicle which was supposed to be delivered by Jan 1st week.
THIS IS A BIG FOOLING OF CUSTOMERS BY POPULAR VEHICLES WHO IS AN AUTHORIZED MARUTI DEALER. THIS IS MAKING BAD IMPRESSION TO THE GOOD WILL OF MARUTI BRAND ALSO.
If the dealer is not going to keep up the comittments whatever he gave while booking, the next step is that I will move to Consumer court for justice. I have already lodged a complaint with Maruti regarding this.
Kindly do something from your side if possible.
FYI - The contact number of Popular Vehiles is 044 - 65877970
Thanks.
0 comments