To,
The Managing Director,
Mahindra and Mahindra,
Sub:- Non Satisfactory performance of XUV 5OO W8
Ref. No. registration No. Invoice No. INV13C00007 Dated 20.04.2012 ENGINEE No.hjc4c23395, Chassis No. MA1YL2HJUC6C80526.
D/Sir,
We are Punjab based civil construction Businessman and having business in Punjab and Himachal Pardesh and since 1989 we have experienced may type of luxury car of Ford, Toyota, Honda, Hyundai and at present we have Fista, Innova, Verna Fluidic. And on the basis of feature clamed by M&M for their XUV 5OO W8 we booked the vehicle and brought the car on 19.04.2012 from RAGA motor, Jalandhar, Punjab vide above ref. invoice No.
Till date the car run approximate 10, 000 km’s and during every tour once we have toe the car for sending it to your authorised service station (History of the car maintenance/replacement of parts at your authorised service station is attached). Several of times on complaint to help line they send recovery van at our residence at Gurdaspur in Punjab to toe the car for sending it to the service station for maintenance work.
After full checkup on 22.09.2012 at raga motor, jalandhar I along with my family went to Kullu Manali in Himachal Pardesh approximately 350 Km for from residence and during journey suddenly the car main belt was broken in a hill turning point which may cause to major a accident and we are surprised that before the belt broken the sensors giving alert for low pressure of spare tyre which was absolutely wrong indication. And we call the help line at 1:30 pm and the service persons came to us at 10 pm even the service station was only 90 kms from us and we spend the time in a danger jungle with my family. And after replacement of the belt by your service persons after 60 kms of running the entire engine oil was drained and after filling the oil we visited to your Mandi service station and till date i.e. 3-10 the car is at Mandi service station.
It is a very serious matter because in 10, 000 kms of running the car started giving such type of major problems which may cause a heavy accident during driving then what we can expect from it in future. Because every time whenever we used this car for going to attend any business meeting or any family function we have to hire taxi as this car started problems in the way to the destination.
We are feeling very uncomfortable with this car due to its very poor performance and we decide to return this car to you with request to return our hard earn money.
Please reply us in seven days from the date of this letter otherwise we will call the media and also go to the Hornab’le Consumer court with this issue.
Regards,
Sarvjit Singh Kahlon
Contact Persons:- 1.Jaswinder Singh- 09872 759829
2. Sarvjit Singh Kahlon- 0805400022
Copy to
1.Mahindra & Mahindra Ltd., Chennai.
2. Mahindra & Mahindra Customer Care, Mumbai
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