Air France
Refund of Change Ticketing Fees

Arunavo
05-10-2010
330

4CQ628

I had traveled Air France on the following sectors:

Mumbai - Geneva - Manchester - Mumbai in April'10 with PNR# 4CQ628.

I spoke to the Air France UK call centre on 13 Apr'10 and requested a change in the date of travel of the Manchester - Paris leg of the journey from 18 Apr'10 to 16 Apr'10. I was charged a total of GBP 214 for making this change for the 2 tickets booked under this reference.

Subsequently in the late afternoon of 15 Apr'10, I received the mail below from Air France cancelling the flight indefinitely. After a lot of effort, I was given a through ticket from Manchester - Paris - Mumbai for 23 Apr'10.

Since Air France cancelled the flight on my desired date of travel i.e. 16 Apr'10, I have requested the refund of the ticket change fees of GBP 214 at the earliest. Air France is refusing to refund this amount and I would request your help in recovering this amount from them. Please see the mail appended below from them which clearly states that the flight was cancelled by them.

Best regards,

Arunavo Mukerjee

919820367601

& On Fri, 4/16/10, AIR FRANCE ROC wrote:

From: AIR FRANCE ROC

Subject: Modifications concernant votre voyage / Information regarding your flights (xmedia ref:148392987)

To: ARUNAVO57@YAHOO.COM

Date: Friday, April 16, 1:19 AM

A l'attention de MUKERJEE ARUNAVOMR Dossier de réservation : 4CQ628

Madame, Monsieur,

Nous vous informons que le vol AF1669 du 16/04 MANCHESTER PARIS est annulé.

Nous vous remercions de votre compréhension.

Merci de ne pas répondre à ce mail

Pour visualiser votre dossier de réservation ==> Cliquer ici

Air France Rappel Opérationnel des Clients

&&&&&&&&&&&&&&&&&&&&&&&&&&--

Attention MUKERJEE ARUNAVOMR Booking reference : 4CQ628

Dear Madam, dear Sir,

We inform you that the flight AF1669 16/04 MANCHESTER PARIS is cancelled.

We thank you for your understanding.

Please do not respond to this mail.

To consult your reservation ==> Please click here