Air India
Unable to get refund for the cancelled duplicate ticket

This is with referrence to duplicate tickets booked from the leading airline Airindia. The tickets (for myself, wife and child) were from tezpur to Kolkata.(Booking reference no (PNR): Z2R27). I had booked it online on the airindia website and made the payment through my SBI debit card, On booking I did not get any confirmation from the airline that the ticket had been generated and I got a message that the "SBI server is down, so try again". Next morning I got two tickets from the airline on my mail id.

I immediately called the customer care cell to request for the cancellation of one ticket out of the two and also mailed them on their e-mail id for the cancellation. I got the message and assurance that I shall be getting the full refund for the cancellation of the duplicate ticket as is the clause.

After a month I got the refund but not complete (Rs.7629). The airline deducted the base fare of Rs. 1500.Now I am fighting this case with them for the past four months, everytime they assure me of the refund that I shall be getting it in another 15 days but I have not received my refund so far. Kindly help in this regard.

The detials of the ticket are as follows

Booking reference no (PNR): Z2R27

Flight No. AI 9710

PASSENGER DETAILS

PASSENGER TYPE NAME TICKET NO.(S)

Adult 1 YOGENDRA SINGH 098-2101557833

Adult 2 NIKITA SINGH 098-2101557832

Infant 1 ABHYUDAY SINGH 098-2101557834

TOTAL TRIP COST: INR 7, 629.00

(Including Base Fare, Surcharge, Fees, Taxes)

Company: Air India
Country: India

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