This is with referrence to duplicate tickets booked from the leading airline Airindia. The tickets (for myself, wife and child) were from tezpur to Kolkata.(Booking reference no (PNR): Z2R27). I had booked it online on the airindia website and made the payment through my SBI debit card, On booking I did not get any confirmation from the airline that the ticket had been generated and I got a message that the "SBI server is down, so try again". Next morning I got two tickets from the airline on my mail id.
I immediately called the customer care cell to request for the cancellation of one ticket out of the two and also mailed them on their e-mail id for the cancellation. I got the message and assurance that I shall be getting the full refund for the cancellation of the duplicate ticket as is the clause.
After a month I got the refund but not complete (Rs.7629). The airline deducted the base fare of Rs. 1500.Now I am fighting this case with them for the past four months, everytime they assure me of the refund that I shall be getting it in another 15 days but I have not received my refund so far. Kindly help in this regard.
The detials of the ticket are as follows
Booking reference no (PNR): Z2R27
Flight No. AI 9710
PASSENGER DETAILS
PASSENGER TYPE NAME TICKET NO.(S)
Adult 1 YOGENDRA SINGH 098-2101557833
Adult 2 NIKITA SINGH 098-2101557832
Infant 1 ABHYUDAY SINGH 098-2101557834
TOTAL TRIP COST: INR 7, 629.00
(Including Base Fare, Surcharge, Fees, Taxes)
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