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Dear sir,
It is informed you that myself Sarabjt Singh. I had bought a new ALTO LXI (EURO 4 TECHNOLOGY) on 21st May and the car no. is DL 9C W 6710.But this car is giving me lots of problems and defected piece is sold by your company. The voice of the Engine gets bad and too noisy when the car is in 3rd and 4th gear. This has been checked by me in other MARUTI ALTO LXI with EURO 4 ENGINE TECHNOLOGY but their voice of engines was normal while mine was not. On 4th June i went to service station (COMPETENT AUTOMOBILES CO. LTD. MEHRAULI NEW DELHI). They told that car has problem, so you leave your car with us. On 5th june, they said that my car is ok and you can take it to your home. But while testing my car i found that the problem was still there.
So, i talked with Mr. VIKAS GUPTA (TSM) and he checked the car. Mr. VIKAS GUPTA found that the ENGINE S MOUNTING was defected They had changed it. On 8th june while taking my car back i checked that the problem was same. Then I, told to me Mr. BHARGAV (GENERAL MANAGER OF COMPETENT AUTOMOBILES CO. LTD) regarding this and he told me that you should use your car for 10 to 15 days and let the voice get increase. As we are not able to enquire the defect then on 2nd July i went again to (COMPETENT AUTOMOBILES CO. LTD) and this time, i told them that the voice problem was same in the engine and there was some defect in SHOCKER also. while delivering the car the problem s were same. Then i again ranged up Mr. VIKAS GUPTA and he asked me to go to MSM OKHLA..On 21st July, i went to MSM OKHLA . Over there Mr. CHAWLA (GENERAL MANAGER OF MSM OKHLA) checked my car and took test drive with me and he found that the car has problem and you should left your car with us for 2 days. On 24th july, they showed me the parts which they had changed in my car and they are as followed :
1. FINAL GEAR
2. SHAFT IN GEAR BOX
3 LEFT SHOCKER
Then, i took test drive of my car with Mr. CHAWLA (G.M) but the noise problem of engine was again the same and finally Mr. CHAWLA told me that the they will check the (SILENCING SYSTEM) and the other parts of the car and will keep the car for 2 days.
From the above stated story, its proved that the DEFECTIVE MARUTI ALTO LXI has been sold to me which has cause a lot of mental and physical harassment to me and from past 60 days of purchase the car has been kept in service station for 10 days. MARUTI SERVICE STATION AUTHORITIES whom i have visited related to my problem, they made my fool. Now, i want that MARUIT COMPANY should reimburse my money and take their ALTO LXI back because this car is not for my persnol use but meant for Service Stations. Otherwise, i will knock the doors of CONSUMER COURT .
Please reply by phone call / mail as early as possible. Waiting for your reply.
SARABJIT SINGH
MOBILE NO.S : 9891343937
9818813760
9654095695
Thanks, V
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