Hi,
My name is Manoj Mohanan and I have purchased on Maruti Alto LXi from FortPoint Automotives Pvt. Limited. Mumbai.
It was a horrible and terrible experience with this dealer in the entire sales experience. After the first meeting the executive Mr. Satvir Singh (9594973819) has taken the advance cheque and vanished into the thin air. Then I started calling him on a daily basis and each time he will promise that he will come the next day to give the Documents and also to decide on the extra fittings.
After my 5th or 6th call he has sent one executive with a catalog and we have given the details about the extra accessories fittings required and send him. My loan amount was disbursed in 2 days time but this executive never called me or informed me the progress about the sales. Finally, after again another half a dozen phone calls he has agreed to deliver the vehicle on 28th March.By that time I have transferred the entire balance amount including the accessories, extra fittings, balance payment after the loan amount, registration and insurance fees, etc as per the details given by this executive.
After 2-3 days he started demanding more money saying that my address proof is not enough and need to pay a bribe of Rs.3500 to the RTO through his agent and after checking with his Manager (Phone: 8108461155) and Senior Manager (Both of them were rude and senseless). I have agreed to pay the amount as there was no other option for me to pay the bribe (I don’t pay any bribe in my life as I know I am genuine but this time your sales managers of your dealer made me pay the bribe). I have given all the documents which are demanded by this executive and I doubt that there is a mafia behind this. I have even submitted
Then again I started calling him regarding the deliver. At-last on 31st March he has asked us to visit their Cotton Green showroom to get the delivery of the vehicle. While purchase of this vehicle the executive had promised lot of free extra fittings and also had given discounts on other extra fittings. But, when we took the delivery many of the accessories were not fitted in the vehicle and also the vehicle was not even washed and polished. It was very bad to see a newly purchased vehicle in a very bad condition even without a normal wash. I was shocked see that many things which I had already paid were missing in the vehicle. While making the payment he had calculated for the centralized locking system and today the executive came back and he started demanding more money for fitting the centralized locking system saying there is only a balance of Rs.3000 balance left and now I need to pay him Rs.2500 for getting it fixed in my vehicle and also he had included Sun reflecting film that is also not fitted. Now he want me to take the vehicle again to the showroom for 1-2 days to get the fittings done on the vehicle. When I checked about the washing and polishing he has said that it is not mandatory!!!
I am very sorry to tell you that it was really a horrifying experience with this executive. When I tried to reach Mr. Rahul (8108286699) who is supposed to be a senior manager and is not lifting my call at all!!!
There is no place to complain. I am planning to approach Consumer Protection forum and this is just an initiator mail before going for that process. I really do not understand why you people are giving so much pain to a customer who bought a Maruti Alto to fulfill his long dream. It was really a very bad experience and I have decided that my second car will be some other brand other than Maruti. I hope you understand the pain I had while purchasing this vehicle.
I am working with an MNC and planning to put a message board entry restricting people from approaching this FortPoint for buying any Maruti vehicle.
I don’t know whether someone will see or read this mail but still I just want to raise my hand regarding this bad service from a reputed brand like Maruti.
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