To,
The Manager
Maruti Udog Ltd.
Subject: Regarding bluffing by staff of Jeevan motors, Bhopal (M.P.)
Dear Sir,
In the above cited subject, I booked a WaganR Duo (LXI) model on 31.08.2007. At the time of booking time sales executive of Jeevan motors pvt. Ltd., Bhopal (m.p.) Shri Ranjeet Soni told the price of above said car model is about 4.14 Lacs on road, and beside that following items were assured on free of cost.
07 accessories (Doll, Temple, Perfume, Matting, Wheel cover, mud flush, Stirring cover)
Side moulding
Seat cover
Body cover
Due to problem in loan from State Bank of India, I could able to purchase above said car on 18.10.2007. Shri Ranjeet Soni, sales executive of Jeevan motors pvt. Ltd., Bhopal (m.p.) left the service just 2-3 days before the delivery of my car from Jeevan motors pvt. Ltd., Bhopal (m.p.). I try to make contact with Shri Ranjeet Soni on cell no. given by him but I could not find, so I talked to team leader Shri Harshendra Jachak. I elaborate all the things which were assured by Shri Ranjeet Soni. He was also agreeing on all things up to 17.10.2007.
But when I reached on 18.10.2007 afternoon to taking the delivery of my car the team leader Shri Harshendra Jachak turn up by 180 degree. He denied giving seat cover & body cover.
It was really painful to me. I make my mind to abandon to purchase the car from Jeevan motors pvt. Ltd., Bhopal, but my kids were keen for car on same date due to holy occasion of Durga Puja (Saptmi). So I delivered the car with out seat cover & body cover in upset mood.
Here it is necessary to write that such type of facilities (seat cover & body cover) given to other customers from which one is my staff.
Beside all these I get shocked due to rudely behavior of team leader Shri Harshendra Jachak. He did not come to me formally to shake hand at the last time, which I think not match the norms set by Maruti Udog ltd.
Therefore I request you please send necessary instructions to Jeevan motors pvt. Ltd., Bhopal, so other customers would not be bluff in such away and suggest for proper behavior with customers.
Sir, I was reluctant to write such happened things but I could not find the change in behavior of staff of Jeevan motors pvt. Ltd., during this long period. So it becomes compulsory to me to write this letter to you. Because I paid total Rs.420327.00 but I received bill of Rs. 399140.00.I repeatedly ask for bill of remaining amount (RTO callan Bhopal), but still I could not get above amount bill or receipt.
Kindly take necessary action. Thanking you sir.
Yours Sincerely
Rajesh Bhargava
F-7, Poly. Hostel Campus
Shyamla Hills, Bhopal (M.P.)
Pin 462013
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