Dear Sir/Madam,
I have shifted from Hyderabad to Chennai on 28-1. Anupam Cargo Packers And Movers was contracted to shift my belongings (25 items, Evidence 3) from Hyderabad to Chennai at a cost of Rs. 13, 635 (including all taxes and 50, 000 insurance) (Evidence 2). Marketing Executive R.K. Chowdhary (09393122022) came to my house and inspected the goods on 20-12. There after all the communication was with Mr. Rajesh Kumar (09989422022, in charge of the Hyderabad branch). He was very polite and persuading.
On 26-01, three people from Anupam Cargo Packers And Movers came to my house and packed all the goods and handed over the receipts of the details of the goods (25 items, Evidence 3). I have made an advance payment of Rs. 10, 000 and was suppose to pay the balance amount of 3, 635 (Evidence 1) on delivery of goods.
It was promised by Rajesh Kumar (09989422022), that the goods will be delivered on 29-01-0211.
On 30-01 morning, Mr. Chandrabhan (09366118600, Professional Packers and movers) called me and noted my address. At 11.00 AM, two people Sunil Kumar (09176244287, Professional packers and movers) and another man came to deliver my belongings.
They delivered 23 out of 25 items. Item number 14 and 17 (Evidence 3) were not delivered. After a lot calls to Rajesh Kumar and Chandrabhan, it was told that my belongings have been mistakenly delivered to some else (08695950003) at Vellore and my belongings will be returned to me the next day. I spoke to the person to whom Professional Packers say that they have delivered my belongings, but the person said he does not have any of my bags and 4 of his own bags are missing.
Without my knowledge, Anupam Packers have given my belongings to Professional Packers. Now, it was not sure whether Anupam Packers or Professional has misplaced my belongings. The blame game started and I was left helpless.
1-Feb-11: Rajesh Kumar – “please wait for one more day”
Chandrabhan – “I have sent a guy to Vellore to collect your bags, wait for another day”.
The same story repeated till 7-Feb.
Rajesh Kumar stopped answering my call.
Chandrabhan became rude and asked not to call him back.
15-Feb: Someone answered when I called Rajesh Kumar. He said his name is Sant Kumar and he is the owner of the company. On asking about Rajesh kumar, he said that Rajesh kumar has met with an accident and may die any moment. He promised to get my belongings by 1-Mar-11 or will compensate for the loss. On asking if I can go to Consumer Court if he fails to return the belongings or does not pay the compensation, he said there are already 100 cases pending on them, one more will not add any trouble to them.
I have called to Anupam Packers office number in Pune, but no one knows Sant Kumar and they also refuse to be responsible for the loss. Their behaviour is very bad and inhumane.
I have lost around Rs. 10, 000 worth of belongings in the two bags. I had Rs. 50, 000 insurance but there is no mention of any insurance company in the bills provided to me.
Details:
Transaction Number/LR Number: 1117
People I Have Contacted for help:
Rajesh Kumar (09989422022, Anupam Cargo Packers And Movers) – does not answer my call anymore
Chandrabhan (09366118600, Professional Packers and movers) – Says he is not responsible
Sunil Kumar (09176244287, Professional packers and movers) - Says he is not responsible
09975661111 – Pune head office of Anupam Cargo Packers And Movers – They don’t know Sant Kumar, not responsible for my belongings, their employees complaint about their own company.
I feel helpless. There has to be someone to take these people to the law.
Do we belong to a lawless country where muscle power rules??
Please help me out.
Thanks,
Sayan
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