This is really a worst and worst company I have never seen like Bata. And the customer care is very poor. I have bought Hush Puppies chappals costed Rs.1699/-, within no a year, I had to throw them. When I contacted the customer care and complained about chappals, they are talking about shoes. I feel Bata company is having customer managers who have common sense to speak by looking at the mail content. But after looking at the response the company is waste and the employees of Bata in Mumbai are not having any common sense to reply to the mails. Please look at the mail responses below. And when I sent them to look at the mail properly, they didn't even respond to it. When I called customer care, that's really a very poor response to get connected to the customer care even. What a pity that I can show to Bata, a famous company can't able to serve its customers.
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From: Jayaraju
Sent: Monday, November 08 3:53 PM
To: Customer Service
Subject: ART No#8746825 - damage problem
Dear sir,
Greetings from Jayaraju.
I bought three pairs of HP chappals (ART No #8746825) on 24-Dec from BATA store, Cambridge Road, Bangalore. Among them, one pair, due to frequent use, the bottom of the chappals had completely torn off within 6 months.
When I visited the BATA store again last month, the shop owners placed the request for replacement of that pair, and the team approved for only 50% replacement.
I believe that Hush Puppies is a very good and long lasting brand, hence we are ready to spend Rs.1699. But they have not even lasted for a year.
If you agree that this brand from BATA is a very good one to go for, I request the team to provide me 100% replacement.
I knew that the guarantee period is only for 45 days. And if you think that you can’t replace my chappals for 100%, I believe I should not trust BATA for something that last for years.
Appreciate your value towards this customer and quick and positive action.
Thanks,
Jayaraju.
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From: Customer Service [mailto: Customer. [email protected]]
Sent: Sunday, November 14 10:36 AM
To: Jayaraju
Subject: 20107344 Bata
Dear Mr. Jayaraju,
As per matter stated by you in your mail, I understand that the shoe you are having is an old shoe, over one year old. While not reiterating our policy, I would like to inform you that such old articles are really not possible to be replaced.
Regards
Customer Service Department
Bata India Ltd.
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Dear Sir,
These are not the shoes. These are the chappals from Hush Puppies and the cost is Rs.1699. The article number is 8746825.
If you have been confused, please rectify the same. And the chappals are bought on 24th Dec which is not more than a year.
Please let me know if you can do something else I will register the case with the consumer complaints where all the consumers login before buying any articles.
Thanks,
Jayaraju.
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