Hello,
It is very disappointing that I have to write this email regarding a complaint that I have to bring to your notice in your products. As a big brand, I expect some durability and quality from Bata footwears but my shoes got worn out in the first two months of usage.
I purchased two pairs of shoes on 22nd November from the CP outlet - Bata India Ltd - 16, Regail Building, Connaugt Place, New - Delhi. Bill information for same is CST NO LC/042/7810055559/1051 and TIN NO 07810055559. Cash Memo # 22-11-11/1/0072 03664. One of the pairs of shoes have got torn and when I went to the outlet on 10th February to return the pair and get it exchanged for a new one, I was told that it past 60 days that the policy states. I am surprised to hear that how come a big brand like Bata, cannot exchange its substandard products when I reported the defect only 10 days past the 60 days policy.
I have already sent three emails since 12th Feb but i have not received a single response. Even I went to the outlet from where I have purchased the shoes but they are not ready to replace the shoes.
Regards,
Saurabh Singh
9810153931
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