Dear,
I am sorry to state that i have been subscriber of GTPL for the last two years and i have recommended more than five connections to my society for your good service as i have been in the administration of my society. I regret to inform you that on the 29th March 10 your collection officer has persuaded me to up grade my connection from 100 mbps to 128 mbps and requested me to pay the subscription for the whole year. Accordingly i paid Rs 3970--00 instantly by cheque but to my surprise the speed remains the same as before. Is it the technique to trap your old and assured customer? He also promised me that the technician would visit your home and update the speed but nothing has happened yet.
Clarify immediately the upgradation scheme if it ever exists or it is just a business policy. if prompt step has not been taken to clarify and convince me i would not hesitate legal action against your false and pompous policy.
Hoping your immediate response
Yours sincerly,
Purvi H Kotadia
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