Bata India
Poor quality, arrogant people!

This is in reference to my purchase of a Bata Sports shoes form Company Operated Bata Outlet at 218-219, BAPU BAZAR, UDAIPUR - 313 001 on 15th June between 1300 hours-1500 hours for Rs 590.00.

To the utter of my surprise the sole of the shoe cracked from various places within one month of my usage and the leather tore of from the weaving. This happened on my two month outstation visit. On 8th September when I reported this to the store manager at the above outlet, the responses given by him were quite shocking.

Firstly, he said that the shoe is beyond the scope of repairing and nothing can be done. He said that it was my duty to report it at the first damage itself and not now. I am unable to understand, should I have left the trip in between and have come back to get the repairs done???

Secondly, the store manager refused to agree that the shoe was bought two months back. On my repeated asking of the COMPANY GUARANTEE POLICY, his reply was ‘Depends’! I agree that I was not carrying the invoice of sale, but I told him of the precise date and time of Purchase that he can tally from their own records, but the shopkeeper again refused, saying that ‘We don’t do that”.

Thirdly, the store manager was utter rude and arrogant despite of his old age and gray hair. His every answer was aimed at insulting me for coming to him. When I asked for the address of The Head Marketing Personnel for Rajasthan, he simply said, “ I am the concerned officer and my decision is the final”.

I wrote the entire matter to the company on 22nd September but they didn't bother to reply.

Therefore my advice to all the readers is to buy any footwear but BATA, because of its poor quality and arrogant people.

Umang Garg

Mobile: 9860381940

Pune.

Company: Bata India
Country: India

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