Dear Sir
I under sign Vikas Bhardwaj from Faridabad having Order No 900390623 with A/C No 74099 .I wanted to put a complaint against TV Home Shopping Network Ltd for the purchase of Ladies Bag by paying Rs 1499/- after receiving the parcel nearby 20 days of delay from their 7-10 days normal delivery period. In another word I had booked the item on 24/08 by phone to the company call centre but i had received the parcel on 23/09/10, but after 2 days my spouse bring me to this notice that the bag having some stiching problem with insider pocket. Then I immediately call to their call centre Ph No 18001800918 ie on 26/09/10 & lodge the complaint & also asked them to Refund my Paid Money. As they had directed me to give it to their contracted courier company TNT Express. I contacted them & given the parcel to them on 1/10/10 via Parcel No No DO 606 327 308 WW.
Thereafter I called them so many times to their Call Center No 18001800918, 01204444918 & requested them for the refund of money, but they always says your case is waiting for the approval. Again last week i contacted them for the refund they had given me the Complain No 60888711 & assurance me to get the payment latest by 24/10/10 because they had forwarded my case for urgent basis.
But Sir toady is 27/10/10 Again I have contacted in morning & again they said my case waiting for approval!!! what a pity???
I think this company is not reliable & they are making fool to the customer by selling the products on National T.V & they are not bother about sales & service concept.
I am frustrated because what happend if I would have involved with good amount value of money for buying any electronic items or some costly items.
Please save consumers right!!! s
Please do the needful at the earlist & necessary.
With Regards
Vikas Bhardwaj
9910070773
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