Dear Sir,
I am a regular customer of florsheim brand of shoes but sole of the one pair of shoes cracked just after the 9-10 months after the purchase. The pair was bought from METRO SHOES, Shaharaganj, Lucknow. On complaint, I was told that sole would be replaced but after few days, received a call from the store that the sole of that model was not available and sought consent for the sole of another model. I aws told that the shape of the shoes would change a bit. However, to my utter surprise that after replacement of sole, the pair of shoes has become so uncomfortable that it could not worn for more than one hour. Again on complaint to Store, I was told that sole of that model was not available.
KINDLY suggest WHAT SHOULD I DO NOW WITH THE SHOES . What this company of such international repute is doing? Paying 4000-5000 per pair is our fault. THERE is no after sales service. Stores are managing at local level.
Request to do something to make the sole available in the store i.e. METRO SHOES, Shahara ganj, LUCKNOW (UP) 226001, details of which can be obtained from store.
Regards,
Jyoti Prakash
9838204491
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