Hello,
I had the dis-pleasure of shopping in store #1497 (South Elgin, IL). My purchases consisted of 5 large ceramic flower pots, 3 ceramic rabbits, and a queen sized comforter, and a hat. The manager Jorge (associate # 816534) asked me if I would like bags for the pots. I said no knowing that I could arrange them in my vehicle without clanking or breaking. He at no point in time stated that I was not allowed to take the shopping cart into the parking lot. It was not until I tried to exit that the alarm went off because I was trying to exit the store with my paid for merchandise. I returned to his register to confirm with him that I could not take the cart outside. He said “no, I thought you knew.” I replied “no, I have never shopped here before and this will be my last time.”
Assuming the customer is aware of your bizarre policy and poor customer service is not acceptable my standards. During my transaction he could have stated the policy about carts because very obviously I do not look like an octopus. How in the world did he ever think I could get this stuff to my car?
Then as I tried to exit the store again I found that Jorge failed to remove the security tag from the comforter. And no point in time did Jorge display any sense of customer service skills. He didn’t even apologize for his inconvenience. Being that he is a manager I would expect more from him. If it was some kid I would just think he’s inexperienced but a manager acting this way. I don’t think so.
I don’t need to spend my money somewhere where I am going to get treated like crap. I can stay home and get treated like shit for free! Hope this way of doing business works for you. I will no longer be doing business with you.
I hope you enroll Jorge in some management classes and teach him how to work with people.
Good Luck!
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