I booked online a Ralph Lauren, Size Large, black colour T-shirt with green Logo from 100bestbuy.com on September 17 and paid the full amount of Rs. 582/- through my credit card. After 4-5 days, I was told that there will be slight delay in shipping my product due to unavoidable circumstances. In between, they shipped me a wrong T-shirt, which I was told to ship them back and also told that whatever the courier charges be, I would be paid for that. I shipped them back the T-shirt on October 1 and received a confirmation that they will ship me the correct T-shirt within 7-10 working days on October 4. Even that period is over and so far I have not received my T-shirt. All this while when I called their customer care, they kept on promising me that I will receive my product within 7 days or 4 days or next 48 hours and so on. All their promises have fallen flat. To this date, after a period of more than one month, I still receive their email stating they are unable to ship my product and that there will be a slight delay in shipping my product. I want to ask them what is the definition of slight delay when even after more than a month they are unable to ship it. My experience with 100bestbuy has been the worst as they have kept on cheating me and just extending the date. I would hereby request 100bestbuy that I am no longer interested in waiting and would like my money back, which amounts to Rs. 717 (Rs. 582 for the T-shirt and Rs. 135 for the courier charges incurred by me for shipping the wrong product back to 100bestbuy.) At this particular time when online shopping is just picking up, such practices by 100bestbuy is unethical and would impact the faith people have. My order # is 45645546 (Reference ID: 8121284, new reference ID 9659094)
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