Sub: - Intimation regarding questionable conduct of Sh. Girish Sharma, J.T.O working as S.D.O BSNL, Vidhadhar Nagar, Jaipur.
Dear Sir,
It is respect fully submitted
1) That undersigned in a subscriber of BSNL having Land Line connection having no .2233417 with Broad Bank facility & I.P. TV facility, and in paying all the billed amount well in time since last ten year.
2) That the Broadband becomes faulty on 03/04. For rectification I lodged complaint on 12678.
3) BSNL representatives visit the site & declared that the modem is faulty & directed me to collect the fault attend report from BSNL Vidhadhar Nagar office.
4) That on 05/04 your representative handed over the fault attend report to me having S No. 34248 & again direct me to go in the Room No. 105 for replacement of the modem.
5) That on 05/04 at 10:30 am went in Room No. 105 but the J.T.O / S.D.O was not on seat, then I tried to meet Divisional Engineer but unfortunately he was also not available on seat, some junior staff guided me to contact Mr. Chittar (Store-keeper).
6) I meat Mr. Chittar he see the record on his computer and refused to replace the modem due to the reason that as per his record i am having type-1 modem where as type -2 modem was with me, for replacement, It is here to mention that I.P. TV facility is not operative in type-1 modem & I am using this facality since long.
7) That again tied to contract some responsible officer up to 12:00 Noon but no one, J.T.O / S.D.O & D E was available on seat.
8) On 06/04 i again tried to meet Mr. Girsh Sharma but from 9.30 am to 11.00 AM, he was not available on his seat.
9) On 07/04 i again went in office at 9.30 AM but at 11.00 am I get success to meet Sh. Sharma & he immediately arrange replacement of modem. When I connect it on system and call BSNL representative for configuration.
10) On 08/040 BSNL representative visit the site & again declare that modem is faculty again (In fact Mr. Girish Sharma issued me faulty modem). Then again the same process to collect the fault attend report repeated & I again meet Sh. Sharma on 08/04 at 10.30 am he immediately once again handed over me the faulty modem.
11) I get it checked it and immediately rushed at sh Sharma office and intimate him that he issued me faulty modem once again, then he put this modem with him and confirm verbally that he will send the modem with his staff today positively.
12) I wait for the modem up to 7.00 PM and when nobody comes I compelled to purchase the modem from market to restore the internet services.
13) On dated 11.04.2011 I again meet Sh Sharma and took the receipt of the modem Sh Sharma again tried to handed over me faulty modem so I refuse to get it.
14) Now the services of internet are available to me with my own modem but IP TV services are not yet restored.
It is most respectfully requested to you
• That please arrange to refund the rent of modem which BSNL have charged from me because, when modem become faulty BSNL did not replace the same and again and again issued faulty modem.
• Arrange to restore the services of IP TV immediately.
• Take an appropriate action against defaulters under intimation to undersigned.
Thanking you,
Yours truly,
(Rakesh Singh)
66-A, Arya Nagar Murlipura,
Jaipur.302023
PH-01412233417
MO-09414239865
Enclosed-Copy of two faults attend slips and receipt of the modem.
Copy submitted to following for information and necessary action.
1. Respected State Minister of Telicomunication, Govt of India, New Delhi.
2. Mr. P.K.Agrawal, PGM BSNL, MI Road, Jaipur.
3. Mr Rajesh Gupta DGM, BSNL, MI Road, Jaipur.
4. Divisional Engineer, BSNL, Vidhyadhar Nagar, Jaipur.
5. .Sh Girish Sharma, SDO, BSNL, Vidhayadhar Nagar, Jaipur.
(Rakesh Singh)
66-A, Arya Nagar Murlipura,
Jaipur.302023
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