SUBJECT: A DELAYED UNANSWERED ISSUE WITH
MODEL STUDIO 1558, SERVICE TAG NO 86N55BS
Sir,
1. It is to bring to your notice that I, Lieutenant Colonel Amit Kumar Deoli bought Dell Laptop, Model Studio 1558 with Service Tag No 86N55BS around a year back from Jammu (J&K), after getting an excellent feedback/response (in terms of after sale service and product) from my other officers in my unit, who were using DELL product for some time.
2. Since the time I bought this machine one or the other problem keeps on developing even after using it very carefully and sensibly. I request you to please look into the past record in respect of the laptop held with DELL COMPANY you for better assimilation. I feel this particular machine has either some major manufacturing shortcoming or is jinxed. Despite all sincere efforts by DELL technicians in the past to resolve various issues related to the laptop, this persistent problem still remains unsettled for a very long time now. Even though they have changed all the major parts of my laptop i.e. Mother Board, RAM, Hard drive, Speakers etc in past, the machine could not become fully efficient possibly due to some manufacturing flaw.
3. A couple of weeks before when I spoke to one of DELL technician, I was told to carry out some tests on the system which I did but as per those technician there was no problem found and he tried to persuade me that there was no problem in my system. Later on after working on the system again, I realized that the problem was still very much there and it was all cosmetic efforts from their side to resolve the issue. I could not use my system for a very long time because of that frustrating problem and went back to my forward area (Op area) without my laptop. On coming back to my unit base Akhnoor (Jammu) I again contacted DELL customer care department and after telling them the whole story once again I was told to format my laptop this time, as they now again presumed that the defect was likely due to some software problem only. After that I got my laptop formatted also by my unit technician Mr Sunder Singh, and came to know that the main issue is related to the mother board again instead of any software problem.
4. Inspite of my continuous request to DELL COMPANY for sending some technician they are unable to do so. Now at last may I request you to help me in replacing my machine at the earliest as now I am fed up with their (DELL) theory of changing parts as a temporary relief when the actual issue is with its manufacturing. I am facing a lot of inconvenience without it, recently I have also lost a lot of confidential data/presentations at various occasions while working on my laptop due to this persistent problem. This machine has already lost its trustworthiness to me and I firmly believe that this machine has some major manufacturing defect and need to be replaced for their (DELL) further investigation.
5. I wrote to them again regarding the same unresolved issue pertaining to the laptop. I was sincerely expecting some quick action from their (DELL) side in order to avoid any further problem to me. However, this outstanding predicament seems to take inestimable time and is continuously adding to my qualms.
6. May I ask you to take some swift tangible decision and pass suitable directions to DELL COMPANY to evade any further mental suffering as I am literally facing many troubles in my official work. When I received a call from them not many days back, I was told that, I would be receiving another call from them soon which never materialized. I would be grateful if you could please rescue me out from this prolonged predicament and inform me the position of my case on priority.
5. I being in Army, am deployed on line of control (LOC) where the civil mobile network is also not available throughout, rendering me out of touch most of the time and at the same time it is also very difficult to come down frequently to resolve such issues as I also have other important concerns to look into. To avoid any further mental agony and annoyance, may I request you to please assist me in changing my laptop on priority.
Thanking you for your co-operation and sincere understanding.
With warm regards.
Yours truly,
(Amit Kumar Deoli)
Lieutenant Colonel
26 RAJPUT Regiment
c/o 56 APO
Unit PIN -912126
Mob- 9858613681
E-mail- [email protected]
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