Service tag: HLYW7BS
i bought the dell xps-L501x on 2 jan online directly from
dell.since the day i got the it i facing many problems with the
product.
1.On the very first day of my order delivery i.e. on 14 jan i
found out that there is a red spot on my laptop lcd screen, for that my
lcd screen was replaced.
2.after some days of use my USB port stopped functioning, for that
mother board was replaced.
3.since the problem was not fixed, again the daughter board was replaced.
4.now i found out that my laptop does not have physical wi-fi adapter.
as well it has some internal problems (like operating system crashes often).
the system given to me is overall very defective and thus causing problem every time.this time when i contacted dell, executive asked me to open the system again to fix the problem.opening up the system again and again caused me a lot of trouble as well as ample wastage of time and as a computer science student my time and data is very much precious to me.for every time contacting dell is also a very long time consuming process.
within one year three times my laptop parts have been replaced and even now there is no assurance that after expiration of warranty my system will work properly.already my system has been opened thrice by dell team for replacing different parts and i do not want to open it again.due to this my laptop has became very fragile, hardware parts got loose and lifetime of my system is very much degraded.
i am very much disappointed of dell computers services and now do not want to continue with dell anymore.i want refund of my money or replacement of the whole system as soon as possible.
kindly register this case in consumer forum.i will be very grateful.
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